Blogs

The CX Opportunity for Travel and Hospitality

The CX Opportunity for Travel and Hospitality

Jorge Agnese VP, Consulting | Travel and Hospitality LeadOZ | Digital Consulting Wizards Recent reports have shown that 86% of customers are willing to pay more for better customer experience (CX). It is important to consider the flip side of this too,...

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Demystifying RPA

Demystifying RPA

Ric Cavieres EVP | Markets and Consulting OZ | Digital Consulting Wizards Robotic Process Automation (RPA). Three words when used together have some fearing for their job due to conflation with Artificial Intelligence (AI), while others picture a physical...

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Data and Analytics – Where is it going?

Data and Analytics – Where is it going?

Sal Cardozo VP | Consulting Analytics and AI OZ | Digital Consulting Wizards Two weeks ago, I attended the 2019 Gartner Data & Analytics Summit in Orlando, Florida. This event is one of the leading conferences in the country for data and analytics...

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This is Huge – Amazon Alexa is Now HIPAA Compliant

This is Huge – Amazon Alexa is Now HIPAA Compliant

Murray Izenwasser VP | Consulting | Design Thinking OZ | Digital Consulting Wizards Big news in the digital health industry this week! Amazon has made the Alexa – which has the largest market share of all digital voice assistants – HIPAA compliant....

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Why Florida is Primed for a Customer Experience Revolution

Why Florida is Primed for a Customer Experience Revolution

Ric Cavieres EVP, Markets and Consulting OZ | Digital Consulting Wizards From sandy beach resorts, to cruise ports and amusement parks, there is no doubt that a large part of Florida’s economy revolves around travel and tourism. In 2017, it’s estimated...

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Cruising the Digitally Re-Imagined Seas

Cruising the Digitally Re-Imagined Seas

Jorge Agnese VP | Consulting | Travel and Hospitality OZ | Digital Consulting Wizards The top cruise lines are digitally re-imagining the entire cruise experience - from start to finish - to create more personalized, out-of-the-box and futuristic...

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Check-in Guest Experience at a CX conference

Check-in Guest Experience at a CX conference

Amjad Shamin CEO OZ | Digital Consulting Wizards Clack-Clack-Clack-Clack…. The sound of keystrokes by 14 check-in agents feverishly entering information into their computers to check-in hotel guests standing in a line that snakes down the corridor. This...

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