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Blogs

This is Huge – Amazon Alexa is Now HIPAA Compliant

This is Huge – Amazon Alexa is Now HIPAA Compliant

Murray Izenwasser VP | Consulting | Design Thinking OZ | Digital Consulting Wizards Big news in the digital health industry this week! Amazon has made the Alexa – which has the largest market share of all digital voice assistants – HIPAA compliant....

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Cruising the Digitally Re-Imagined Seas

Cruising the Digitally Re-Imagined Seas

Jorge Agnese VP | Consulting | Travel and Hospitality OZ | Digital Consulting Wizards The top cruise lines are digitally re-imagining the entire cruise experience - from start to finish - to create more personalized, out-of-the-box and futuristic...

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Check-in Guest Experience at a CX conference

Check-in Guest Experience at a CX conference

Amjad Shamin CEO OZ | Digital Consulting Wizards Clack-Clack-Clack-Clack…. The sound of keystrokes by 14 check-in agents feverishly entering information into their computers to check-in hotel guests standing in a line that snakes down the corridor. This...

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Progression of Economic Value due to CX: Coffee

Progression of Economic Value due to CX: Coffee

Angelo Beacon Client Executive OZ | Digital Consulting Wizards We have seen a shift in today’s society where price and products are no longer enough to win and retain customers. According to a Walker study, “By 2020, customer experience will overtake price and product...

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