The CX Opportunity for Travel and Hospitality

The CX Opportunity for Travel and Hospitality

Blogs 3 Jorge Agnese  VP, Consulting | Travel and Hospitality Lead OZ | Digital Consulting Wizards Recent reports have shown that 86% of customers are willing to pay more for better customer experience (CX). It is important to consider the flip side of this too,...
Demystifying RPA

Demystifying RPA

Blogs 3 Ric Cavieres EVP | Markets and Consulting OZ | Digital Consulting Wizards Robotic Process Automation (RPA). Three words when used together have some fearing for their job due to conflation with Artificial Intelligence (AI), while others picture a physical...
Data and Analytics – Where is it going?

Data and Analytics – Where is it going?

Blogs 3 Sal Cardozo VP | Consulting Analytics and AI OZ | Digital Consulting Wizards Two weeks ago, I attended the 2019 Gartner Data & Analytics Summit in Orlando, Florida. This event is one of the leading conferences in the country for data and analytics...