Digital
Transformation

The Art & Science of
Design Thinking in 2020

We help companies REIMAGINE business operations and processes using design thinking, automation, data analytics, and digital strategy.

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About us

The rapidly changing technological landscape and globalization of the workforce means that at every turn new opportunities are created and serious challenges are born.

Digital transformation is how companies like Amazon, Google, and Netflix dominate the marketplace and delight customers at every turn. It’s a strategy and process made to architect the exact experience you want to shape for the people that rely on your business. How do you want your brand to be perceived? And how do you know your processes are actually working to that end?

We can show you what’s possible.

What is Digital Transformation?

Digital transformation is the art and science of using new tools and technology — things like software, data analytics, and automation — to reshape a company’s culture and processes to become forward-thinking, profitable powerhouses that operate at the peak performance of profitability and efficiency.

It is possible for massive organizations to move with speed and precision, and we know this because we have been helping large organizations do this for over 20 years. It just requires the right foundation and systems to allow people to get the information they need when they need it.

As an agile, adaptive and fast-moving company that specializes in digital transformation for the Fortune 500, we know exactly what it takes to bring what seems impossible to life.

Digital Transformation Services

Design Thinking

At OZ, we design and develop applications in a mobile and nimble way.

We use “Agile Methodology” to quickly deliver a first minimal viable product. From there, we gather feedback which we incorporate into a further iteration.

The testing stage is critical.

Our design consultants devise tests that closely resemble real-life scenarios and contexts. Through these tests, our consultants are able to observe how customers interact with the product or service without inhibiting their natural behaviors.

Through this observation and by asking the right questions, we gather insight on how to improve our design. We repeat this process until all parties are satisfied with the outcome.

With this approach to design, OZ examines not only your product or service but also how your customers experience and interact with it. We find again and again that this process saves time and money.

Analytics & AI

OZ delivers innovative, predictive, and prescriptive AI and data analytics solutions that can literally transform your customer’s experiences.

With the use of analytics and cloud-based systems, we can tap into any data in real time, regardless of data volume, type, or velocity. We can help you optimize your business processes and thus improve your end products and services.

OZ has data services, management, and warehouse offerings that enable you to integrate, standardize, secure, and manage your organization’s valuable data assets.

Artificial Intelligence (AI) is evolving in exciting ways almost on a daily basis. AI delivers the capacity to perceive an environment and to take steps to obtain goals it is designed to meet—all while continually improving its decision-making skills.

OZ delivers smart solutions with the use of machine learning, natural language processing, adaptive algorithms, and hybrid integration.

Oz’s analytics and AI technology toolbox include:

Internet of Things (IoT)

Let OZ help you harness the Internet of Things (IoT) to improve your customer experiences (CX) and to make better business decisions.

IoT sensors and wearables capture data that tells you what’s going on with your customers and your business. As a matter of fact, with the use of Radio-Frequency Identification (RFID), customer databases, and AI, your organization can predict and solve problems BEFORE your customer even realizes there’s a problem.

Things like refill reminders, product recommendations, and hotel reservation settings based on individual customer preferences are just a few ways OZ can help you create concierge-level experiences with a minimum of time and effort.

OZ’s IoT consulting technology toolbox includes:

Automation

Robotic Process Automation (RPA) is cutting edge technology that allows the configuration of computer software (or a “robot”) to echo and incorporate human interaction within digital systems to perform business processes. In other words, RPA is used as a virtual employee that interfaces with other systems in order to carry out a wide array of repetitive tasks.

OZ aids companies in selecting and implementing RPA software that automats their most repetitive and labor-intensive work.

With RPA, your organization can spend less time processing paperwork and more time focusing on customers. RPA increases efficiency which then increases your bottom line.

The benefits of OZ’s RPA services:

  • Bots can be set up to work 24/7 on manual tasks
  • No time spent on checking and correcting work
  • Employees can focus on high-value work
  • Can collect real-time data that can be used to identify problems, gather insights, and fine-tune operations

Cloud Services

There are many reasons to use the cloud in your business or organization:

  1. Efficiency/cost reduction
  2. Data security
  3. Scalability
  4. Mobility
  5. Disaster recovery
  6. Control
  7. Maintain a competitive edge

In order to secure these benefits, your cloud infrastructure must conform with your existing environment.

OZ helps you adopt and custom build the cloud to fit your company’s needs and expectations.

OZ’s Cloud consulting technology toolbox includes:

Customer Experience

As part of the OZ experience, you can choose to be guided through our creative, hands-on Customer Experience Lab. 

A customer lab session allows you to experiment with RPA, IoT, Analytics, and AI and helps you design (with the assistance of OZ) the best innovations to enhance your customer experience (CX).

The OZ Customer Experience Lab involves:

  • Ideation: Form and solidify your vision with guided brainstorming.
  • Experimentation: Discover disruptive technologies to enhance your CX.
  • Prototyping: Develop and test an assortment of cutting-edge technologies.
  • Incubation: Develop a custom-built market plan.
  • Moonshots: Think big. Think game-changer. Start small. Then scale-up.

Data Management

Companies need to collect and store vast quantities of information (data) these days. In order to tap into all this data in any meaningful way, it must be managed.

Data management includes best practices for acquiring, validating, storing, protecting, and processing vital data to ensure that it is accessible to its users.

There are some challenges to managing your data properly.

Simply collecting data is not enough. You must understand that data management and data analytics are only successful when you put some thought into it: What kind of data do you need? What can you gain from this data? How do you interpret the data when you’ve collected it?

Once you’ve answered those questions (and many more), data needs to be categorized and organized so you can glean and use the information you’ve collected in worthwhile ways.

Data management best practices include:

  1. Outlining your business goals
  2. Prioritizing data protection and security
  3. Focusing on data quality
  4. Reducing duplicate data
  5. Ensuring data accessibility
  6. Creating a data recovery strategy
  7. Using quality data management software

An OZ consultant can help you manage your data in a mobile and agile fashion. We’ll aid in creating digital solutions that align with your vision, market, customers, and products.

IT Security & Compliance

Information technology (IT) has grown like wildfire over the past two decades. And with this intense growth comes complicated new compliance and security challenges. Therefore, it’s vital to understand and control how your company shares, stores, and receives information (data).

You can protect your data if you follow compliance frameworks (regulatory requirements) and employ a quality security system. It is important to understand that compliance is not the same thing as security—but security is a big part of compliance.

Compliance is focused on the type of data your company handles and stores and what frameworks apply to its protection. The goals of compliance should be to:

  • Oversee policies, regulations, and laws
  • Mitigate all types of risk (i.e. physical, financial, legal, etc.)

To accomplish satisfactory compliance, your company may have to align with multiple frameworks. Understanding each framework can be difficult.

Security is just one part of compliance. It’s a set of technology systems, tools, and processes which are used to defend your data and technology assets.

Combining both security and compliance into one system is a solid first step in reducing risk.

OZ consultants can help you identify, understand, and install system controls that keep your data safe (security), as well as help you validate that they are functioning as planned (compliance).

Application Services

Application services is a set of interconnected applications that are configured to offer a service to an organization.

Some examples of the type of services that might be in this pool are services such as:

  • Load balancing
  • Application performance monitoring
  • Application acceleration
  • Autoscaling
  • Micro-segmentation
  • Service proxy
  • Service discovery

FAQs

  • What is Application Service Management?

  • The process of configuring, monitoring, optimizing, and orchestrating app services like those listed above is known as application services management.In the past, application server providers (ASPs) were companies that delivered various apps to end-users for a fee. This was a single-tenant/host model that’s been mainly replaced by the Software-as-a-Service (SaaS) model that has multiple tenants who can gain access on demand.
  • What is Cloud Application Services?

  • Cloud App Services involves a wide array of applications services for applications that are utilized in cloud-based resources. Application services, such as load balancing, application firewalling, and service discovery can be executed for applications that run in private, public, hybrid, or multi-cloud environments.
  • What are App Modernization Services?

  • Traditional (legacy) applications were built as monolithic blocks of software. Any changes to these applications usually require an entire reconstruction which is both costly and time-consuming.To address this problem, the legacy applications must be relocated (migrated) to new applications.Application Modernization Service includes:
    • Re-platforming
    • Re-hosting
    • Recoding
    • Rearchitecting
    •  Re-engineering
    • Interoperability
    • Replacement
    • Retirements

Clients/Partners

OZ is trusted by its many globally-recognized
clients from a wide variety of industries.

Finance

Government

Healthcare

Hospitality 

IT and Tech

Retail

Oz is proud to be partnered with the following companies:

Digital Transformation Strategy

Digital transformation can seem like a vague, hard to understand concept, but the reality is it is quite simple in theory.

The real challenge lies in the implementation.

Digital transformation — at its core — is using technology as effectively as possible across each layer of your business in order to drive real results.

Digital transformation strategy is the planning phase of bringing the concept to life. It involves a series of steps that allow us to ramp up quickly and understand your business entirely.

We want to know what it feels like to be in every seat in your business, so our focus and angle of the problems or challenges you are facing is as real to us as it is to you.

This approach helps us take inventory of the people, software and processes that are used today, so we can help you build a better solution for tomorrow.

Challenges in Digital Transformation

Digital transformation begins with understanding your current process and then rooting out what should remain, what can be improved, and what should be eliminated.

We then create a roadmap that outlines our approach to evolve the operational systems of your business — now, next quarter, next year and five years down the road — taking an agile, holistic approach that zeros in on what will make the most impact now and what will drive lasting results far into the future.

The beauty of digital transformation is that success and growth become an iterative process that evolves with your needs and is managed with real-time data on how your business functions today and what trends will impact it in the future.

Digital transformation helps you understand your organization in a way like you have never been able to before.

The biggest pain point for companies is the disconnect between needing information to make decisions and getting that information when you need it.

The second pain point is being able to trust that the data is accurate.

The third pain point is being able to use data across the organization effectively, securely and still be compliant with any and all laws and regulations within your industry or where you operate.

Digital transformation zeros in on these problem areas and builds solutions that allow you to:

  • Harness data to measure and understand the KPIs that will lead to growth and efficiency (and root out what’s killing your bottom line, wasting money, and draining your people).
  • Democratize data in order to give your stakeholders, management team, employees, customers, and partners the information they need when they need it.
  • Automate processes in order to free up your people and get them off “busy work” and away from roadblocks, so they can focus on high impact work that moves the needle.
  • Keep data secure using data governance, secure infrastructure, and the right processes to ensure that the methods your company uses and stores information is done right. Every time.

Now that we’ve discussed what digital transformation is, let’s discuss the challenges you’re likely to face when trying to implement this change.

The world is digital—that’s not going to change. And the fact is that if your business doesn’t embrace some sort of digital transformation, it probably won’t survive. These changes we have been discussing must take place quickly. However, this process can be difficult and expensive.

Like all changes, digital transformation comes with a number of challenges. Let’s discuss the top five challenges you’ll need to address when seeking a digital transformation.

Customer Experience (CX)

Customers have high expectations. The CX of your brand is of paramount importance to customers these days. Customer service is the key to how you distinguish yourself from other businesses. Just one bad experience can lead to the loss of a customer. On top of that, in many cases, you won’t even know why they left, as customers tend to disappear with making a complaint.

You must be quick and adaptive. If you focus on CX (and not exclusively on sales) you will have a better chance of attracting new customers and keeping them. With a long-term, stable customer base, your sales will improve on their own.

Employee Resistance

Employee Resistance

Your employees are your company’s greatest asset. You’ll never be able to fulfill your goals without the support of your staff.

Many people are stressed by change. Changes at work often bring out the fear of losing one’s job, as well as the pressure of having to learn new skills.

New skills will never be enough. You need to build a people-centered culture that makes customer service the primary goal. But remember that employees are people, too. Proper attention to employee support that emphasizes training and development will make your digital transformation complete and successful.

Again, put the emphasis on CX. You’ll find that changes are easier for your employees if they are built on your customer’s needs.

Omnichannel Adaptations

Omnichannel Adaptations

Omnichannel shoppers is the phrase used to describe today’s customer practice of jumping from channel to channel when trying to decide on a purchase. They look at your website, search from a mobile device, or even stop by your store, then decide to buy online later.

Omnichannel shoppers want to be able to interact with your brand online, offline, and cross channel—and they expect these experiences to be consistent.

Omnichannel adaptation is vital. Your business should be available on marketplaces, your website, and many other digital means. Without this type of presence, you could be losing a large percentage of your potential customers.

Poor Analytics

Poor Analytics

In today’s workplaces, there’s more data to collect than ever before. However, many companies have old analytics systems that do not have the ability to personalize and communicate their customer’s needs. Obviously, this affects their CX, which then affects their ability to make strong profits.

The solution to this challenge is to implement new AI technologies. Remember, AI, big data, and machine learning enables you to build personalized content that fulfills the needs of your customers.

Legacy Business Models

Customer Experience (CX)

Customers have high expectations. The CX of your brand is of paramount importance to customers these days. Customer service is the key to how you distinguish yourself from other businesses. Just one bad experience can lead to the loss of a customer. On top of that, in many cases, you won’t even know why they left, as customers tend to disappear with making a complaint.

You must be quick and adaptive. If you focus on CX (and not exclusively on sales) you will have a better chance of attracting new customers and keeping them. With a long-term, stable customer base, your sales will improve on their own.

Examples of Digital Transformation

OZ has assisted a broad spectrum of companies and organizations to improve their CX. Let’s look at a few examples.

In Retail

Digital Transformation in Retail

Digital Transformation in Retail

At the turn of the 21st century, the retail industry went through a revolutionary change. With the advent of the Internet, customers realized that they’d rather shop online in the comfort of their home than travel to the mall.

The term “omnichannel” entered the retail industry vocabulary as businesses began to see the need for customers to access their goods through the use of a desktop computer, mobile device, phone, or within the walls of a brick and mortar building.

Retail CX is on the verge of another sweeping change with the increasing use of cutting edge technology such as Virtual Reality (VR), augmented reality (AR), Robotic Process Automation (RPA), and advance use of consumer data.

Let OZ guide you into the future with the use of these key digital technologies:

  • AR and VR
  • Mobile Application Integration
  • Omnichannel Retail Solutions
  • IoT
  • Analytics and AI
  • Voice Technology and Visual Search
  • Loyalty Programs and Custer Feedback Loop Technology

Read More

In Hospitality

Digital Transformation in Hospitality

Digital Transformation in Hospitality

Hotels, resorts, and restaurants use a plethora of digital technologies to provide exceptional and personal CX to their guests.

OZ can help your business CX in many ways. Our goal is to enable you to predict your guests’ needs before they get a chance to articulate them. This includes things like:

  • Customer website searches that recommend customer-specific amenities
  • Facial recognition that enables quick check-in and room entry
  • Mobile hubs so guests can communicate with each other as well as the outside world
  • Room Automation that provides temperature control, lighting, TV control, room service, and even an all-in-one concierge

OZ can guide you into the future with the use of these key digital technologies:

  • Predictive Analytics and AI
  • Application Integrations
  •  Data Analytics and Big Data
  • Wearable technologies and RFID tracking
  • Voice Controls, Mobile Apps, and Online Booking
  • Cloud Services

Read More

In Government

Digital Transformation in Government

Digital Transformation in Government

Citizens often have to deal with the government sector at times of pivotal flux or change—births, deaths, marriages, divorces, and home or car purchases.

On the whole, government agencies aren’t known for their customer service.

However, in 2018 Congress took a giant step toward government CX by passing into law the 21st Century Integrated Digital Experience Act (IDEA) which requires government websites to: be consistent, user-and-mobile friendly, secure, and administer continual testing.

IDEA compels government entities that have been hampered by small budgets and antiquated legacy systems to make CX a priority.

OZ has been privileged to help many government facilities comply with this new law. We hold public sector certifications from the following:

  • National Minority SupplierDevelopment Council (NMSDC)
  • Office of Supplier Diversity (OSD)

Read More

In IT & Tech Sector

Digital Transformation in IT & Tech Sector

Digital Transformation in IT & Tech Sector

High-tech companies develop and manufacture technology products or offer technology as a service.

The goals used to be: more memory—more speed—more storage and then along came Apple’s Steve Jobs who pushed the high-tech focus to CX.

Without this revolutionary paradigm shift, we would still be using some iteration of the Blackberry instead of an iPhone—and our devices would be chock full of photos and videos rather than retrieving them from a cloud.

As a high-tech company, your focus must always be on innovation and functionality. OZ knows that things like data management, security, and privacy considerations can thwart creativity. We can help free up your employees so they can realize your goals.

We can offer your high-tech company the following key digital technologies and thus worky behind the scene while you help solve the world’s biggest problems:

  • IoT
  • AR and VR
  • Cloud Services
  • Big Data
  • Analytics and AI
  • Facial Recognition and Biometrics

Read More

In Travel

Digital Transformation in Travel

Digital technology is overtaking the travel industry and is removing many of the stressors of traveling. Customers can explore airlines, trains, or cruise ships online before they choose their mode of travel. They can even take a virtual tour of destinations, hotels, and spas before they book their vacation.

Companies in the travel industry use digital technologies such as AI, RFID, and biometric scanning to provide personal and exceptional CX. They know that customers look for things like:

  • Digital itineraries
  • Wearable payment technology
  • RFID bracelets to keep track of their children
  • Facial recognition
  • AR that allows guests to preview and reserve seats at restaurants, sport venues, tours, or other activities

Many companies in the travel industry look to OZ to keep them up to date with advancements in IoT, mobile applications, Analytics, and AI so they can provide the best CX and command brand loyalty.

Read More

In Healthcare

Digital Transformation in Healthcare

Digital Transformation in Healthcare

Patients are humans.

Like so many other sectors in the world today, healthcare is being revolutionized by digital transformation. Healthcare systems are much more human-centered than they used to be and there’s a new emphasis on wellness and prevention.

Seeing patients as human is the key to changing healthcare’s focus from just diagnosis and treatment to wellness, diagnosis, and treatment. This is called human experience or HX.

The focal point of HX is to build trust and advocate for patients (i.e. humans) with the use of what’s called the “4E Model”: Empathy, Education, Engagement, and Empowerment.

Digital transformation is driving change across the three Health Sciences areas: Wellness and Prevention, Diagnosis and Prognosis, and Treatment and Care.

OZ uses the following key technologies to help create the best HX for your healthcare organization:

  • VR and AR
  • IoT and Health Wearables
  • Data Management
  • Voice Technologies
  • Analytics and AI
  • Highly-Personalized Mobile Apps

Read More

In Financial Services

Digital Transformation in Financial Services

The Internet has transformed the financial services industry materially. People no longer need to open accounts, deposit checks, take out loans, buy insurance, or trade stocks in person. Today, all these services are automated and can be managed online.

With the appearance of fin-tech companies within the financial landscape, cutting-edge CX must be fast, seamless, and ever-evolving. 

It’s hard for heavily regulated institutions to keep up.

OZ gives financial services companies the tools they need to compete in this type of environment. Let us work with you to develop personalized, tech-driven services that will satisfy your customers.

OZ uses the following key digital technologies that will help your financial services company increase its CX:

  • AI
  • Cloud Services
  • RPA
  • Data Services
  • API Platforms and Integrations
  • Blockchain
  • Analytics
  • Big Date

Read More

Digital Transformation Roadmap

The Process, Framework and Timeline for Digital Transformation in Today’s Fortune 500 Companies

For most industries digital transformation is their ticket to the future. It’s a fact that digital technology significantly improves a company’s performance. Those that don’t change will be left to struggle for survival.

Once you embrace the idea of digital transformation, how do you get there?

Here are 10 guiding principles that’ll put your company on the road to transformation:

Stage 1: Defining Value

A company must place digital transformation at the heart of its agenda. The magnitude of the journey needs to be fully understood and there must be a strong commitment from management.

1. Secure senior management commitment

A CEO can’t simply authorize a digital transformation. This vision must be communicated to senior managers. It must be made clear that this is a priority and that the only way to move is forward.

2. Set clear and ambitious goals

Goals must be clearly understood. They need to be ambitious but also obtainable. Giving employees goals that are impossible to achieve is demoralizing.

Here are a few examples of goals or targets that can be set:

  • Frequency of releases
  • Percentage of processes to be automated
  • Percentage of transactions to be migrated from one channel to another
  • The level of personalization to be achieved
  • The number of campaigns to be run each month

3. Make an appropriate investment

Simply put, digital transformation will be costly. A project of this type requires investment in the form of money. This investment is likely to result in lower profits for a while. However, it must be understood that without a proper monetary commitment, there’s an even stronger risk to profits in the future.

Stage 2: Launch and Acceleration

It’s a cinch to launch a project. The hard part is keeping it afloat. A company needs to carefully choose just what projects to start with and provide all the necessary resources to support it.

4. Start with projects that have significant rewards

Early employee buy-in is vital to the success of this project so it’s wise to start with projects that have the potential to offer significant rewards and have manageable risks. Start with something like CX activities. Customers will be pleased and employees reap the benefit of happy consumers.

5. Appoint a first-rate launch team

It’s a good idea for a company’s chief digital officer (CDO) to head the launch team. Be ready to hire new specialists during the first 18 months of a digital transformation. Another option is to hire a high-tech digital consulting company to facilitate your transformation.

6. Promote agile ways of working

The ultimate goal of digital transformation is to combine the old with the new.

The way a company organizes itself is key to a successful launch. Promote a culture that allows for agile product development, test-and-learn methods, and dual-purpose teams that pool their expertise. Empower employees to make decisions swiftly.

7. Nurture a digital culture

A digital culture includes concepts like collaboration, empowerment, agile, and swift. There’s always a focus on customer needs as opposed to process and procedure.

A digital culture seeks customer feedback, has comfort with testing and learning, and trial and error is encouraged.

Stage 3: Scale Up

At about the 18-month point, a company should be making good progress on its road toward their digital transformation. Now’s the time to ramp things up. Do things on a grander scale. Focus on building more capabilities.

8. Sequence initiatives for quick return

Give initiatives that pay back quickly and reduce complexity first priority. Be adaptable and able to focus on what works well and let go of what doesn’t work.

9. Build employee capabilities

Companies have to invest more than just new digital technologies to scale up digital initiatives. Employee skills need to be ramped up as well. This involves a huge internal training project. Also, future hires may need to have greater skills.

The bottom line is that employees need to be enabled and supported to rethink the way they work. A company-wide agile operating model must be adopted.

10. Adopt a new operating model

Companies that are experiencing a digital transformation will find they need a huge change in their culture.

For digital transformation to succeed, companies need to wean away from traditional business structures. They need to establish a network structure that’s based on sources of value. Managers must be empowered to make decisions. The workplace must be flexible and collaborative. Build teams—but know they won’t be permanent. Assemble teams that will work together to complete a given project and then dissolve the team when it’s reached its goals. Reassemble new teams to complete new projects. The term for this working model is agile.

Closing Thoughts

A digital transformation isn’t science. A company must be flexible and open to learning along the path. Trial and error must be tolerated and encouraged.

A digital transformation isn’t just a change of technology, it’s a fundamental rethink of a corporate working model and culture

And finally, digital transformation makes for exciting and profitable opportunities.

FAQs

  • What is digital transformation?

  • Digital transformation is personal and is different for every company, so a definition is hard to pinpoint. However, in general terms, digital transformation is an assimilation of digital technology into all areas of a business. This transformation includes a fundamental change in how a business operates and how it relates to its customers.Digital transformation also includes concepts such as: challenging the status quo, supporting experimentation and finding a comfort level with failure.
  • Why does digital transformation matter?

  • For most companies digital transformation isn’t a choice, it’s their only means of survival. Companies must evolve. They must keep pace with explosive changes in digital technology and it’s imperative they meet the needs of both their customers and employees.
  • What does a digital transformation framework look like?

  • Although the digital transformation process is different for every company, following is a list of elements that are fairly common:
    • Customer experience (CX)
    • Operational agility
    • Culture and leadership
    • Employee empowerment
    • Digital technology integration
  • What part does culture play in digital transformation?

  • More increasingly, companies have taken their focus away from cost savings and sales and have placed it on IT as the primary driver of business innovation. This triggers a company-wide rethinking of work roles.In order to fully embrace a digital transformation, a company must adapt to massive changes. In a real sense, digital transformation is a people issue. And in order for a digital transformation to be successful,  there needs to be a company-wide culture that incorporates things like flexibility, team building, and collaboration as primary values.Change is hard for most people, however, if a company’s leadership puts their minds to it, they can find exciting, supportive, and comfortable ways to bring about these changes.
  • What drives digital transformation in 2020?

  • Here are eight key digital transformation trends for 2020:
    1. Rapid adoption of digital operating models
    2. A fall out as companies who invest in big data and analytics leapfrog over their competitors
    3. Better use of AI
    4. Continued merger and acquisition in the IT outsourcing industry
    5. Consultancies will form new digital partnerships
    6. Expansion of public cloud adoption
    7. New digital transformation success metrics
    8. More attention to long-term digital initiatives
  • How can I get started with digital transformation?

  • A digital transformation is a massive undertaking. The first step to any large undertaking is to educate yourself. Here’s a list of some good resources:
    • Teaching an Elephant to Dance (eBook on digital transformation)

    https://www.redhat.com/en/engage/teaching-an-elephant-to-dance-20180321?intcmp=701f2000000tjyaAAA&extIdCarryOver=true&sc_cid=701f2000001OH8CAAW

    • The automated Enterprise (eBook on managing IT and automation)

    https://www.redhat.com/en/engage/automated-enterprise-ebook-20171107?intcmp=701f2000000tjyaAAA&extIdCarryOver=true&sc_cid=701f2000001OH8CAAW

    • Harvard Business Review Analytics Services Report (how leading CIOs drive revenue)

    https://enterprisersproject.com/it-revenue-generation-report

    https://enterprisersproject.com/what-is-digital-transformation

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OZ is a leading global consulting company whose services and solutions enhance Customer Experience through digital innovation.