1 minute reading


OZ’s Director of Business Development, Public Sector, Katy Tucker, enlightens readers and reminds them that great Customer Experience (CX) in the Public Sector is not a ‘want’, but a ‘need’. In June, Katy’s article was published to Knowledge Management World (KMWorld.com). Though the article takes a humourous opening approach in highlighting the Public Sector’s appearance […]

1 minute reading


Join Ric Cavieres, OZ’s President, on June 15 at 6 PM EST to hear about our latest mobile solution, Salus (patent pending). Salus is helping to bring back mass-gathering entertainment, sports, and more while protecting guests and employees from the COVID-19 virus. This free, Ted Talk-style online event is being hosted by Palm Beach Tech […]

4 minutes reading


The novel coronavirus, COVID-19, pandemic has made us have to reconsider everything. How we work, how we interact, how we engage. Words and phrases such as Asymptomatic, Social Distancing and Flattening the Curve have quickly become part of our everyday lexicon, with Remote Working and Virtual Teaming making a comeback. Our business strategy and plans […]

1 minute reading


OZ’s VP of Consulting, Retail & Consumer Products, Ed Kirchmier, is a featured industry expert as he writes an article for Retail Info Systems (RIS). Ed’s article explores technology retailers are using to stay ahead of the new type of demand these companies are seeing as we exist in this digital age. He explains that […]

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OZ is a leading global consulting company whose services and solutions enhance Customer Experience through digital innovation.