Customer Experience Blog. Learn about the Customer Experience (CX) revolution directly from our experts.

4 minutes reading

Quick wins give your project momentum by driving early value, which is precisely what Intelligent Process Automation (IPA) can do for reinsurance companies. What Challenges Are Reinsurance Companies Facing? As the pressure mounts to grow and remain competitive, reinsurers look to areas where they can control their own destiny on the expense side of their […]

5 minutes reading

Intelligent Process Automation alleviates the necessity of humans to perform repetitive tasks while eliminating errors and bottlenecks. Robotic processes combined with artificial intelligence and machine learning result in efficiency, enhanced security, and better customer experiences, translating to customer loyalty and a better bottom line. OZ consultants have the expertise to help your insurance team identify […]

5 minutes reading

Thanks to the adoption of Intelligent Process Automation, insurers have taken time-consuming processes off of busy teams and have begun to delight customers with better, faster, and more accurate services. The process of adopting automated processes is not as hard as some people think, especially when you have an experienced consultant guiding you through it. […]

7 minutes reading

April 14, 2020

I have been consumed by articles reacting to what is now coined the “new normal,” and thought it would be interesting to put timelines together: the coronavirus timeline and my clients’ and industry reaction timeline. Here it is: “I have no way to contact NASA. And even if I could, it’s going to be four […]

5 minutes reading

March 28, 2020

Amid the spread of the novel coronavirus, it’s more vital than ever for the public sector to rely upon technology to share crucial—even life-saving—information with the nation.  OZ is deeply invested in our local community of South Florida, and one of our latest solutions, Immerse, is our small part to try and help protect the people and businesses located […]

1 minute reading

February 18, 2020

At the OZ lab, one of our fundamental missions is to help ideate and solve problems that benefit our clients. However, there are times that we take a pause and pick a problem that we feel passionately about and makes us think about how we can positively impact the world. The OZ Greenhouse is based […]

OZ-Blog-Superbowl-Tech 5 minutes reading

January 21, 2020

The Big Game is big business. Americans spend close to $15 billion annually on football watching parties, or just over $81 per person. Fans who actually attend the biggest football game of the year shell out even more. The event generated $450 million for Minnesota in 2018, and $400 million for Atlanta in 2019. It’s […]

7 minutes reading

December 3, 2019

The end of another year – and decade – provides the perfect time to reflect on what digital technologies will continue to transform customer experience (CX) for the kickoff of 2020. We gathered a handful of our experts and asked them to share their thoughts on what is on the horizon for the new year. […]


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OZ is a leading global consulting company whose services and solutions enhance Customer Experience through digital innovation.