Customer Experience Blog. Learn about the Customer Experience (CX) revolution directly from our experts.

Author: Jorge Agnese
August 7, 2019

The top cruise lines are digitally re-imagining the entire cruise experience – from start to finish – to create more personalized, out-of-the-box and futuristic experiences for their guests. As technology becomes more intertwined into people’s everyday routine, the expectation that it will be used to enhance their travel experiences is growing. Let’s consider a typical […]

Author: Jorge Agnese
August 7, 2019

Consumers today have sky-high expectations when it comes to travel. They are seeking unique, tailored experiences that will enhance their vacations, as well as their personal lives. For example, travelers on one the nation’s top cruise lines can upload pictures of themselves and their passports to an app and then simply tap a fob to […]

Author: Ric Cavieres
August 7, 2019

From sandy beach resorts to cruise ports and amusement parks, there is no doubt that a large part of Florida’s economy revolves around travel and tourism. In 2017, it’s estimated that over 116 million tourists visited the state and 1.1 million people have jobs related to tourism, contributing $51 billion to the state GDP, according to […]

Author: Murray Izenwasser
August 7, 2019

Big news in the digital health industry this week! Amazon has made the Alexa – which has the largest market share of all digital voice assistants – HIPAA compliant. Intelligent Voice interactions on devices like the Alexa are naturally suited for healthcare, however, creating applications for Alexa couldn’t be done until now. That’s because most […]

Author: Jorge Agnese
July 26, 2019

Everchanging consumer expectations and savvy technologies are revolutionizing the travel and hospitality experience at a rapid pace. To keep up, it is essential for businesses to make the customers king. Our VP of Consulting for Travel and Hospitality, Jorge Agnese, offers insight on how to ensure your customer experience is top-notch, with the use of […]


oz_logo-4

OZ is a leading global consulting company whose services and solutions enhance Customer Experience through digital innovation.