Customer Experience Blog. Learn about the Customer Experience (CX) revolution directly from our experts.

2 minutes reading

August 7, 2019

Big news in the digital health industry this week! Amazon has made the Alexa – which has the largest market share of all digital voice assistants – HIPAA compliant. Intelligent Voice interactions on devices like the Alexa are naturally suited for healthcare, however, creating applications for Alexa couldn’t be done until now. That’s because most […]

1 minute reading

July 26, 2019

Everchanging consumer expectations and savvy technologies are revolutionizing the travel and hospitality experience at a rapid pace. To keep up, it is essential for businesses to make the customers king. Our VP of Consulting for Travel and Hospitality, Jorge Agnese, offers insight on how to ensure your customer experience is top-notch, with the use of […]


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OZ is a leading global consulting company whose services and solutions enhance Customer Experience through digital innovation.