07/27/2020

OZ’s Director of Business Development, Public Sector, Katy Tucker, enlightens readers and reminds them that great Customer Experience (CX) in the Public Sector is not a ‘want’, but a ‘need’. In June, Katy’s article was published to Knowledge Management World (KMWorld.com). Though the article takes a humourous opening approach in highlighting the Public Sector’s appearance […]

07/21/2020

Fort Lauderdale, FL, July 21, 2020 – See Salus in action! The Salus mobile solution is being used to bring players and staff back to stadiums starting July 26. OZ is announcing a partnership with the American 7s Football League (A7FL) who implemented the Salus Mobile App for the upcoming A7FL 2020 Back In Motion Tournament, […]

05/22/2020

Join Ric Cavieres, OZ’s President, on June 15 at 6 PM EST to hear about our latest mobile solution, Salus (patent pending). Salus is helping to bring back mass-gathering entertainment, sports, and more while protecting guests and employees from the COVID-19 virus. This free, Ted Talk-style online event is being hosted by Palm Beach Tech […]

04/07/2020

Murray Izenwasser, OZ’s VP of Consulting, Design Thinking and Health Sciences Lead, was featured in PM360’s recent article where he answers questions and gives his perspective on the stability of Marketing trends while keeping the Human Experience (HX) in mind. “Creating a strategic HX framework that will help evaluate individual trends and tactics will allow […]

03/18/2020

OZ announces Salus, a mobile solution that will help prevent guests and crew suspected of having COVID-19 from boarding ships and help detect guests and crew that may have come down with coronavirus while onboard the ship. The Salus app will provide full patient case details to the South Florida local health authorities. OZ President, […]

03/03/2020

Today, more than ever, health systems are working hard to better improve the patient experience of care to be successful and to retain patients. In order to create this great patient experience, you have to understand the data permeating across the patient journey throughout your organization. One way data is vital to many health systems […]

02/29/2020

Delray Newspaper, Feb 29, 2020 – With his eye on the future and his thumb on the pulse of many industries, OZ promotes Ric Cavieres to President after just 15 months. Ric is helping to revolutionize the way companies are looking at customer, patient and employee experiences using technology. He came from Cognizant, a $16 […]

02/11/2020

Shout out to OZ’s President, @Ric Cavieres, for his feature in the PharmaVoice March 2020 Magazine – “PharmaVOICE: The Power of the Patient”. On pages 39/42, 53/54 and 62/64, find Ric’s thoughtful insights to 2020 patient experience-focused technologies that are paving the way toward the future of the health sciences. #2020trends #patientexperience #technology Patient Stories […]

02/04/2020

LAUDERDALE, Fla. – (Feb. 4, 2020) – OZ, a global consulting, services and solutions leader enhancing customer experience (CX) through digital innovation, has announced a suite of digital Solution Accelerators designed to transform the travel and hospitality industries. In the past year, OZ has more significantly increased its client base in travel and hospitality and […]

01/22/2020

A transformational year results in the new President role LAUDERDALE, Fla. – (Jan. 22, 2020) – OZ, a global consulting, services and solutions leader enhancing the customer experience (CX) through digital innovation, today announced the promotion of Ric Cavieres to the role of President, reflecting a successful year of growth following the company’s strategic shift […]

01/08/2020

OZ joins UiPath technology alliance partner program to enhance RPA solutions across multiple industries. Read more about this news on Business Wire  West Del ray Businessman promoted to President Interview with lodging Magazine

01/03/2020

Now live on LODGING Magazine – Four Hotel Technology Predictions for 2020. See the full publication here

12/11/2019

Shout out to OZ’s President, @Ric Cavieres, for his feature in the PharmaVoice Nov./Dec. 2019 Cover Story, “2020: Year in Preview”. On pages 62, 75/76 and 94, find Ric’s thoughtful insights to 2020 patient experience-focused technologies that are paving the way toward the future of the health sciences. #2020trends #patientexperience #technology Behavioral Science Gaining Ground […]

12/11/2019

Murray’s byline is now live on HIT Consultant – Rise of Digital Voice Assistants & The Hospital Room of the (Near) Future. See the full publication here

11/04/2019

Providing a positive patient experience is critical for any healthcare system. Not only does it make your patients feel they are cared for, but it can lead to better outcomes which means more patients and more revenue. “Over the years, we have seen a radical shift in the way things are being focused on in […]

11/01/2019

Imran Sabir, OZ’s Director of Automation, was highlighted in a TechTarget article where he provides readers insights into predictive analytics among financial tools for businesses that play an increasing role in corporate planning.  “No longer limited to simply crunching numbers, today’s financial technologies can transform customer transaction data into improved operations, product development, CXs, and […]

10/23/2019

OZ’s VP of Consulting, Retail & Consumer Products, Ed Kirchmier, is a featured industry expert as he writes an article for Retail Info Systems (RIS). Ed’s article explores technology retailers are using to stay ahead of the new type of demand these companies are seeing as we exist in this digital age. He explains that […]

10/22/2019

Strategic partnership will focus on implementing data governance to drive digital transformation and improve customer experience (CX) FT. LAUDERDALE, Fla. – (October 22, 2019) – OZ, a global consulting, services and solutions leader enhancing customer experiences through digital innovation, has announced a partnership with erwin, the data governance company, to help enterprises accelerate their digital […]

10/01/2019

Director of Automation a OZ, Imran Sabir as been featured as a subject matter expert in RPA and Automation in TechBeacon’s article, “How to get started with RPA: 5 projects to consider”. Imran advises, “as newbies seek to prove the viability of RPA for their organizations, they should seek out RPA-ripe candidates with five defining […]

07/15/2019

The travel experts at All Things Cruise have answers to all your cruising questions. They recently featured OZ’s Mark Pullen, Director of Products, Software & Innovation (PSI) in their online issue. See original article

06/06/2019

According to Mr. Cavieres, there are three key challenges with AR/VR for the pharma industry: innovation inertia, regulated content, and user training. “I believe the slowness to adopt AR/VR is largely because people and companies do not understand the fast-moving AR/VR technology and still view it as a gaming environment, and conversely experts… Download PDF […]

06/03/2019

OZ’s Director of Automation, Imran Sabir, has been featured in an article on TechTarget. The article pinpoints RPA and Automation leaders that are helping transform the way finance departments operate with the implementation of RPA. Robotic Process Automation can automate the tedious, manual tasks that are keeping it from evolving. #finance #RPA #robots #tech #customerexperience #CX […]

05/29/2019

FT. LAUDERDALE, FLA. & SAN FRANCISCO, CALIF. – (MAY 29, 2019) – OZ, a global consulting company enhancing customer experiences through digital wizardry, has announced a digital partnership with Medallia, the global experience management leader. The strategic partnership will enable both companies to deliver innovative digital customer experiences (CX) that drive business impact. Medallia partners with leading […]

05/23/2019

FT. LAUDERDALE, FLA. – (MAY 21, 2019) – OZ, a global consulting company enhancing customer experiences through digital wizardry, has announced its first annual CXDX Summit for travel and hospitality leaders in Florida. The event will be held at the historic rooftop lounge and terrace of the W Hotel in Miami on June 20, 2019. The summit will showcase […]

04/16/2019

PHILADELPHIA – (APRIL 16, 2019) – OZ, a global consulting company enhancing customer experiences through digital innovation, has announced its partnership with Orbita, Inc., the healthcare industry’s leader in conversational AI for enterprise-grade voice- and chatbot-powered virtual assistants. OZ will combine its digital innovation and development services with Orbita’s market-leading platform to create unique, customer experience (CX) driven […]

04/10/2019

Fort Lauderdale, FL – (April 10, 2019) – OZ, a global consulting company enhancing customer experiences through digital innovation, recently launched a first-of-its-kind application that brings an augmented reality (AR) environment to physician Detailing. AR-Detailing will enable biopharma sales representatives to have a much more immersive detailing experience with physicians on treatments, while also educating them on […]

01/07/2019

Fort Lauderdale, FL – (January 7, 2019) – AAJ Technologies, a global digital consulting, services, and solutions leader, announced that it has changed its name from “AAJ Technologies” to “OZ”. With the name change also comes a new focus for the company, and the addition of three new executive leaders to the organization. “We are […]


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OZ is a leading global consulting company whose services and solutions enhance Customer Experience through digital innovation.