OZ Invites Travel and Hospitality Leaders to Inaugural CXDX Summit in Miami

FT. LAUDERDALE, FLA. – (MAY 21, 2019) – OZ, a global consulting company enhancing customer experiences through digital wizardry, has announced its first annual CXDX Summit for travel and hospitality leaders in Florida. The event will be held at the historic rooftop lounge and terrace of the W Hotel in Miami on June 20, 2019.

The summit will showcase the latest digital innovations and transformations (DX) that are driving superior customer experiences (CX) in the travel and hospitality industry. The event will host industry leaders such as Royal Caribbean International, American Airlines, Orange Lakes Resorts, Red Lobster, Willis Lease Financial and more, all of which are transforming CX through groundbreaking digital services and solutions, as well as an interactive area with stunning demonstrations of virtual reality (VR), augmented reality (AR) and RFID technology, and a fascinating wine-tasting hosted by Zeitgeist Cellars.

Sessions from industry heavyweights include:

  • Platinum sponsor Medallia, the global experience management leader, will host a session on CX
  • Keynote from Roy Barnes, President of Blue Space and former SVP of Customer Experience and Development for Marriott Vacation Club International, who will discuss how companies can integrate digital innovation into CX
  • Norwegian Cruise Line’s Mobile Strategy and Digital Engagement leader Jonathan Stephen will participate on a panel of experts who will take an inside look into the digital innovations that drive CX in the travel industry and the future digital innovations that will impact CX

“We’re excited to bring industry leaders together to talk about the digital innovations that are driving their businesses forward. Customer experience could not be more important for the travel and hospitality industry, and attendees will have a chance to see how leading global companies are doing things right,” said Amjad Shamim, CEO of OZ. “With our extensive experience helping travel and hospitality companies transform CX, this event is the perfect curation of how companies are leveraging today’s solutions and what’s possible with tomorrow’s technology.”

In addition to the speaking sessions, there will be an interactive zone where attendees can experience what’s possible when companies take a creative, strategic approach to digital experience (DX). OZ will showcase new applications of AR, VR, mixed reality and wearables. Attendees can move around a resort, check out the different activity and service offerings, make reservations at a restaurant, interact with a virtual host, and immerse themselves in a far-away destination.

The event will conclude with a wine tasting food pairing and speaking session from Napa Valley-based Zeitgeist Cellars. Renowned vintner and owner Mark Porembski will discuss how digital innovations are changing the wine growing process.

This event is open to all individuals who are looking to enhance the CX in the travel and hospitality industry. Space is limited and guests must be registered on a first-come, first-serve basis.

OZ Media Contacts:
Julianna Sheridan
Matter Communications on behalf of OZ

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OZ is a leading global consulting company whose services and solutions leverage Intelligent Automation to accelerate processes and provide detailed business insights.