2020 Digital Transformation Predictions
December 14, 2019
We are rapidly moving from a state of piecemeal digital technology adaptation to sweeping digital transformation throughout entire organizations. For many of these companies, improving customer experience is a primary driver of digital transformation, and rightly so — 86% of customers are willing to pay more for great customer experience, while 25% of customers will defect after just one bad experience. […] To read the entire article, please download the PDF version.