2020 Digital Transformation Predictions

December 14, 2019

We are rapidly moving from a state of piecemeal digital technology adaptation to sweeping digital transformation throughout entire organizations. For many of these companies, improving customer experience is a primary driver of digital transformation, and rightly so — 86% of customers are willing to pay more for great customer experience, while 25% of customers will defect after just one bad experience.

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OZ is a leading global consulting company whose services and solutions enhance Customer Experience through digital innovation.