December 14, 2019
We are rapidly moving from a state of piecemeal digital technology adaptation to sweeping digital transformation throughout entire organizations. For many of these companies, improving customer experience is a primary driver of digital transformation, and rightly so — 86% of customers are willing to pay more for great customer experience, while 25% of customers will defect after just one bad experience.
Doug is responsible for working with the executive and business development team in bringing OZ's Salus solution to market. He leads OZ's business development efforts and is single-minded in finding ways to provide his clients with the right solutions to solve the challenges they face in dealing with the challenges associated with the COVID-19 pandemic.
He has 20+ years of experience advising companies in the technology, professional services, and manufacturing space on business development, customer experience, and leadership best practices. Doug is the company’s spokesperson, and key point of contact for COVID-19 test manufacturers, having developed relationships with multiple international providers.
Previously, Doug was one of the founders of a company in the litigation consulting space, which grew over 17 years from three employees to over 300, and was successfully sold to a 55,000 employee public company. He is a frequent national speaker on business development, communications, customer experience, and leadership best practices.
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The new OZ Innovation Lab is a space that’s part physical, part virtual and completely creative. Its mission — exploring fearlessly and innovating passionately — reveals its commitment to continuous learning, radical prototype building and cutting-edge technology research. ...
OZ is a leading global consulting company whose services and solutions enhance Customer Experience through digital innovation.