Don’t Be New Coke: Five Keys to Successful CX

July 25, 2019

For many electrifying years, digital technologies have been exploding. We are amassing data, building AI algorithms and developing platforms in an effort to create stellar products and services. But amid this exciting frenzy to develop and ideate as digital pioneers, we forgot somewhere along the way that robots aren’t using these products and services; we—humans—are. […] To read the entire article, please download the PDF version.

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OZ is a leading global consulting company whose services and solutions enhance Customer Experience through digital innovation.