Great CX Means Sleeping With the Enemy

July 25, 2019

Ring video doorbells light up your smartphone with images of your doorstep in real-time. Uber Taxi lets customers know when a local cab is nearby. Airline alliances allow you to redeem your frequent-flyer miles on a different carrier from the one you earned them on. Third-party sellers on Amazon share the same core platform to sell competing items. Sonos music is easily piped through Alexa wireless speakers. […] To read the entire article, please download the PDF version.

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