OZ Thought Leadership | Digital Innovation Is Transforming Hospitality CX

Guest “Sweets”: How Digital Innovation Is Transforming Hospitality CX

August 20, 2019

Every time we visit a hotel, frequent a restaurant or hop on a plane, we as customers see evidence that the hospitality world is morphing thanks to digital technologies. Marriott hotels are experimenting with voice activation so that you can ask an in-room assistant for tourist advice. McDonald’s is renovating some restaurants to include digital menus and self-order kiosks. And Wi-Fi on airplanes is no longer an exercise in extreme patience. […] To read the entire article, please download the PDF version.

OZ Leadership | Jorge Agnese | Travel and Hospitality

OZ | VP of Consulting, Travel & Hospitality

Jorge brings more than 20 years of experience in strategic design, development, and support of enterprise and consumer systems in the travel industry. He oversees several teams that focus on the digital transformation of guest and employee experience.

Jorge takes a hands-on approach to product development and project consultancy, working collaboratively with business and technical leaders to create solutions that deliver the best results and greatest value.

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OZ is a leading global consulting company whose services and solutions enhance Customer Experience through digital innovation.

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