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OZ Thought Leadership | Digital Innovation Is Transforming Hospitality CX

Guest “Sweets”: How Digital Innovation Is Transforming Hospitality CX

August 20, 2019

Every time we visit a hotel, frequent a restaurant or hop on a plane, we as customers see evidence that the hospitality world is morphing thanks to digital technologies. Marriott hotels are experimenting with voice activation so that you can ask an in-room assistant for tourist advice. McDonald’s is renovating some restaurants to include digital menus and self-order kiosks. And Wi-Fi on airplanes is no longer an exercise in extreme patience. […] To read the entire article, please download the PDF version.

OZ | Director of Products, Software & Innovation (PSI)

Mark is responsible for the Products, Software, and Innovation practice at OZ, and leads the overall team developing Salus (among other solutions).

In his 20+ years in software development, over 18 of them were dedicated to the hospitality industry, most recently with Royal Caribbean. Prior to that, he spent 10+ years as a Director of Engineering at Agilysys, helping lead the team that created the InfoGenesis POS solution as well as other products for the hospitality industry.

Mark's passion is working with and leading teams to build software that is loved by its users and solves problems in creative ways.

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OZ is a leading global consulting company whose services and solutions enhance Customer Experience through digital innovation.