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OZ Thought Leadership | Digital Innovation Is Transforming Hospitality CX

Guest “Sweets”: How Digital Innovation Is Transforming Hospitality CX

August 20, 2019

Every time we visit a hotel, frequent a restaurant or hop on a plane, we as customers see evidence that the hospitality world is morphing thanks to digital technologies. Marriott hotels are experimenting with voice activation so that you can ask an in-room assistant for tourist advice. McDonald’s is renovating some restaurants to include digital menus and self-order kiosks. And Wi-Fi on airplanes is no longer an exercise in extreme patience. […] To read the entire article, please download the PDF version.

OZ | Senior Vice President, Consulting

Sal Cardozo is OZ's VP of Consulting, Analytics & AI. He has extensive experience in the vision, strategy, architecture, delivery and support of innovative and scalable analytics, AI and IoT solutions that transform the customer experience.

Prior to OZ, Sal led consulting efforts for Accenture, Cambridge Technology Partners, and Capgemini. He recently held leadership positions at ADT and Ryder. Sal earned his B.S. in computer systems and economics from Southern Illinois University, Carbondale, and is a member of TDWI and DAMA International.

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