Thought Leadership & Customer Experience Strategy Trends by Industry Leaders

Home >> Resources >> Thought Leadership >> Healthcare Predictions 2020: We’ve Reached a Tipping Point

Healthcare Predictions 2020: We’ve Reached a Tipping Point

December 12, 2019

Healthcare has largely been given a pass when it comes to the technological disruptors affecting other industries. Until very recently, the doctor-patient relationship was fairly hierarchical, non-negotiable and low-tech. If a patient requested their medical history, a physician’s receptionist might fax over reams of paper records. Prescription pads were as universal as physicians’ bad handwriting, and they were filled at the pharmacy down the road while patients idly browsed the fluorescent aisles. […] To read the entire article, please download the PDF version.

Murray Izenwasser, VP of Consulting, Design Thinking at OZ

OZ | VP of Consulting, Design Thinking

Murray consults with clients to create digital solutions that align with their vision, markets, customers and products. Prior to OZ, Murray co-founded Biztegra, a digital marketing, engagement and technology agency.

He also held senior positions at some of the world’s largest digital agencies, including Razorfish and Sapient, and began his career at what is now Accenture. An IASSC Certified Lean Six Sigma Yellow Belt™, Murray earned his B.S./B.A. in computer science and finance from the University of Florida.

You Might Also Be Interested in

Public Sector CX: Why Improving Customer Experience Matters

There is often an unfair perception that the public sector doesn’t prioritize customer experience (CX). You only have to look as far as the animated film Zootopia to see government employees portrayed as lovable, but slow-moving, sloths. While the movie offers a humorous take o...

The OZ Innovation Lab: Where Creative Solutions Are Born

The new OZ Innovation Lab is a space that’s part physical, part virtual and completely creative. Its mission — exploring fearlessly and innovating passionately — reveals its commitment to continuous learning, radical prototype building and cutting-edge technology research. ...

2020 Digital Transformation Predictions

We are rapidly moving from a state of piecemeal digital technology adaptation to sweeping digital transformation throughout entire organizations. For many of these companies, improving customer experience is a primary driver of digital transformation, and rightly so — 86% of cu...

Picking up the Pace: Software Helps Cancer Patients Get Faster Treatment

In response to a dramatic rise in the cost of cancer treatment in the early 2000s, insurance companies implemented systems that required doctors and patients to wait up to two weeks for approval of even the most basic treatment. There had to be a better way. That’s why ... Learn More

OZ’s Digital Innovation Services Drive Food Chain Restaurants Customer Experience (CX)

OZ transformed online scheduling and table management systems, streamlining internal workflows while enriching customer experience (CX). CX was further enhanced by integrating OLO (an online food ordering platform) into their website, fully automating the online ordering pr... Learn More

OZ’s Analytics and Data Services Engagement Drives New Customer Experience (CX), Enhanced Results

This global insurance company needed a centralized analytics solution for better financial reporting, reconciliation, performance comparison analysis, capital investment, and forecasting and decision making. Data from different sources across the globe needed to be processe... Learn More

OZ is a leading global consulting company whose services and solutions enhance Customer Experience through digital innovation.