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Public Sector CX: Why Improving Customer Experience Matters

March 11, 2020

There is often an unfair perception that the public sector doesn’t prioritize customer experience (CX). You only have to look as far as the animated film Zootopia to see government employees portrayed as lovable, but slow-moving, sloths. While the movie offers a humorous take on the public sector, forward-thinking executives and agency leaders know that improving CX is no laughing matter. […] To read the entire article, please download the PDF version.

Katy Tucker, Director of Business Development at OZ

OZ | Director of Business Development

Katy is a results-driven strategist with the ability to identify, lead and close IT consulting projects. With a background in Hospitality, Katy strives to keep Customer Experience (CX) a part of our clients' journey through service and delivery. Prior to joining OZ, Katy served as the Director of Operations for Advanced Systems Design, Inc. overseeing the State and Local Division.

She is active in the Tallahassee, Florida community serving on the Florida Technology Board and participating in SheLeadsTech. A dedicated professional with true Southern charm, Katy is committed to helping our public sector clients achieve their goals to make a quantifiable impact on the citizens they serve.

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OZ is a leading global consulting company whose services and solutions enhance Customer Experience through digital innovation.