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Public Sector CX: Why Improving Customer Experience Matters

March 11, 2020

There is often an unfair perception that the public sector doesn’t prioritize customer experience (CX). You only have to look as far as the animated film Zootopia to see government employees portrayed as lovable, but slow-moving, sloths. While the movie offers a humorous take on the public sector, forward-thinking executives and agency leaders know that improving CX is no laughing matter. […] To read the entire article, please download the PDF version.

OZ | President

Ric is passionate and relentless in helping his clients become industry leaders in Customer Experience (CX) through digital reimagination. He leads OZ’s markets and consulting, services and solutions groups that drive CX Design Thinking leveraging the Digital building blocks of RPA, Analytics and AI, IoT and Innovation Labs.

Previously, he was a Partner at the big 4 firms EY, PwC/IBM and Capgemini where he drove digital innovation consulting and solutions in Design Thinking, Analytics, and AI. He is a recognized CX thought leader and speaker, receiving industry recognition as a PharmaVOICE 100 honoree.

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OZ is a leading global consulting company whose services and solutions enhance Customer Experience through digital innovation.