Thought Leadership & Customer Experience Strategy Trends by Industry Leaders

Home >> Resources >> Thought Leadership >> The OZ Innovation Lab: Where Creative Solutions Are Born

The OZ Innovation Lab: Where Creative Solutions Are Born

February 17, 2020

The new OZ Innovation Lab is a space that’s part physical, part virtual and completely creative. Its mission — exploring fearlessly and innovating passionately — reveals its commitment to continuous learning, radical prototype building and cutting-edge technology research. The Innovation Lab was conceptualized to help clients more readily engage OZ’s widely varied creative groups, so projects move smoothly and quickly from ideation to prototype to […] To read the entire article, please download the PDF version.

OZ | VP of Consulting, Analytics & AI

Sal Cardozo is OZ's VP of Consulting, Analytics & AI. He has extensive experience in the vision, strategy, architecture, delivery and support of innovative and scalable analytics, AI and IoT solutions that transform the customer experience.

Prior to OZ, Sal led consulting efforts for Accenture, Cambridge Technology Partners, and Capgemini. He recently held leadership positions at ADT and Ryder. Sal earned his B.S. in computer systems and economics from Southern Illinois University, Carbondale, and is a member of TDWI and DAMA International.

You Might Also Be Interested in

Medical Affairs: Creating a Strategic Digital Approach

Even prior to the COVID-19 pandemic, the role of Life Sciences Medical Affairs organizations began to shift and change. Medical Affairs’ focus on Science and Data (the underpinnings of all medical affairs teams) were quickly becoming the foundation for pharma to meet its obliga...

Public Sector CX: Why Improving Customer Experience Matters

There is often an unfair perception that the public sector doesn’t prioritize customer experience (CX). You only have to look as far as the animated film Zootopia to see government employees portrayed as lovable, but slow-moving, sloths. While the movie offers a humorous take o...

2020 Digital Transformation Predictions

We are rapidly moving from a state of piecemeal digital technology adaptation to sweeping digital transformation throughout entire organizations. For many of these companies, improving customer experience is a primary driver of digital transformation, and rightly so — 86% of cu...

OZ Takes the Pain out of Healthcare Management Software With Slimmed-Down IT Infrastructure

For patients who’ve suffered an injury on the job, not receiving the right treatment promptly so they can recover and get back to work might mean days, if not weeks, of lost wages. Fortunately for many workers in Florida, they can attend clinics where doctors prescribe and... Learn More

Picking up the Pace: Software Helps Cancer Patients Get Faster Treatment

In response to a dramatic rise in the cost of cancer treatment in the early 2000s, insurance companies implemented systems that required doctors and patients to wait up to two weeks for approval of even the most basic treatment. There had to be a better way. That’s why ... Learn More

OZ’s Digital Innovation Services Drive Food Chain Restaurants Customer Experience (CX)

OZ transformed online scheduling and table management systems, streamlining internal workflows while enriching customer experience (CX). CX was further enhanced by integrating OLO (an online food ordering platform) into their website, fully automating the online ordering pr... Learn More

OZ is a leading global consulting company whose services and solutions enhance Customer Experience through digital innovation.