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Where Imagination and Intellectual Rigor Meet

OZ design and innovation consultants use behavioral Design Thinking to help our clients develop the right cache of digital tools that will inspire and delight customers. This means we consider not just the product or service, but also how the user experiences and interacts with it. If you spend extra time on the front-end considering a customer’s desires, the result will be a superior solution.

OZ's thorough customer research collates input from focus groups and behavior experts to map out pain points and other issues that CX can resolve. After that, we engage our clients in creative exercises to generate as many potential solutions as possible. Then, we work together to select the most effective way forward. OZ is globally renowned to be one of the best customer-experience design and innovation consultancies.

Digital Transformation

Digital Transformation is the use of new, fast, and frequently changing digital technology to solve problems. The process alters non-digital or manual sequences and uses technology to alter their workings to benefit the user. An example of digital transformation is cloud computing.

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Murray Izenwasser

Murray consults with clients to create digital solutions that align with their vision, markets, customers and products. Prior to OZ, Murray co-founded Biztegra, a digital marketing, engagement and technology agency.

He also held senior positions at some of the world’s largest digital agencies, including Razorfish and Sapient, and began his career at what is now Accenture. An IASSC Certified Lean Six Sigma Yellow Belt™, Murray earned his B.S./B.A. in computer science and finance from the University of Florida.

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OZ is a leading global consulting company whose services and solutions enhance Customer Experience through digital innovation.