OZ℠ // Customer Experience Lab - Creating Tomorrow's Solutions

Customer Experience Lab by OZ

Customer experience labs for innovation and prototyping

OZ is creating tomorrow’s solutions in our customer experience lab. We think boldly and imagine without boundaries. We explore and innovate. OZ’s customer experience lab offers a creative, hands-on, exploratory environment that allows you to experiment with RPA, IoT, Analytics & AI. We guide your solutions from ideation to incubation to prototyping quickly, seamlessly and fearlessly.

OZ consultants will walk you through every step of our design-thinking process. We'll help you discover which disruptive ideas, technologies or methods will best enhance your customers’ experiences. Our immersive and collaborative customer experience lab sessions will help you discover the best innovations to achieve your goals. Consider us your creative partner in reaching for the stars.

Innovations in Action

Pricing Consolidation RPA Demo.

Unlock the power of Automation to eliminate time spent on comparing prices. Watch the demo here.

OZ Customer Experience Lab

Ideation

Enhance and crystallize your vision with guided brainstorming.

Experimentation

Leverage disruptive technologies to address outcomes and solutions.

Prototyping

Develop. Test. Learn. Repeat.

Incubation

Develop a go-to-market plan. Scale it fast or ditch it faster.

Moonshots

Think game-changer. Start small and scale.

Ozzie. The Personal Digital Assistant.

Ozzie is a full WebVR assistant who can help customers solve their common questions. The system interlays a variety of technologies such as VR, Voice Technologies and Analytics into one experience. Ozzie is built using AWS Sumerian and AWS Lex for theInnovation practice chat-voice interaction.

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Open Chat Bot

Your Fastest Path to Market

Robotic Process Automation (RPA), artificial intelligence (AI), natural language processing — these emerging technologies can deliver powerful outcomes. OZ’s customer experience lab includes expert guidance to experiment and iterate without risk. With our consultants at your side, you'll develop, test, learn and repeat using rapid-prototyping and user experience design methods.

Once you've created your working prototype, we'll leverage our deep knowledge and expertise to help you create your go-to-market plan so you can develop, deliver and scale faster. No matter what your needs are, OZ's customer experience lab is the ideal environment for turning your ideas into profitable solutions.

Murray Izenwasser

Murray consults with clients to create digital solutions that align with their vision, markets, customers and products. Prior to OZ, Murray co-founded Biztegra, a digital marketing, engagement and technology agency.

He also held senior positions at some of the world’s largest digital agencies, including Razorfish and Sapient, and began his career at what is now Accenture. An IASSC Certified Lean Six Sigma Yellow Belt™, Murray earned his B.S./B.A. in computer science and finance from the University of Florida.

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OZ is a leading global consulting company whose services and solutions enhance Customer Experience through digital innovation.

No Boundaries.
No Limitations.