From consumers in sensor-rich environments to enterprises harnessing new technologies, smart connected devices give you access to better information, which allows you to improve your customer experience and make better decisions. How can you take advantage of these new innovations? Start with IoT consulting services from OZ.
With IoT sensors and wearables capture data about what’s going on with your customers and your business. Our IoT consulting services help you turn that data into information to provide better experiences, higher efficiencies and higher profits.
Radio-Frequency Identification (RFID) technology enables you to know where everything is and where everything is going. Coupled with customer databases and artificial intelligence, companies can predict and resolve issues before the customer even knows a problem exists.
Listen and respond to customers with smart and voice-enabled devices.
Collect actionable data with sensors and other connected technologies.
Build real-time individualized experiences.
Understand where everything is and where it is going.
A growing network of connected devices gives companies a direct line for previously unprecedented communication. Push notifications, texts, automated calls — the IoT allows you to deliver messages to customers wherever they are, instantly. Additionally, with voice-enabled tools, your customers will always feel heard.
Wearables and other connected items generate troves of customer data that OZ consultants help companies leverage to build individualized profiles and customize CX. Refill reminders, personalized product recommendations and hotel environmental settings based on customer preference are just some of the ways you can harness the IoT to create concierge-level experiences with minimal effort. Leverage our IoT consulting services to learn how.
Sal Cardozo is OZ's VP of Consulting, Analytics & AI. He has extensive experience in the vision, strategy, architecture, delivery and support of innovative and scalable analytics, AI and IoT solutions that transform the customer experience.
Prior to OZ, Sal led consulting efforts for Accenture, Cambridge Technology Partners, and Capgemini. He recently held leadership positions at ADT and Ryder. Sal earned his B.S. in computer systems and economics from Southern Illinois University, Carbondale, and is a member of TDWI and DAMA International.
IoT Agenda
IoT Agenda
Business Operations
IoT For All
IoT Council - What the Internet of Things means for society
IoT For All
IoT Council - What the Internet of Things means for society
Blogs – IoT Now – How to run an IoT enabled business
IoT For All
OZ is a leading global consulting company whose services and solutions enhance Customer Experience through digital innovation.