OZ announces the Salus solution to help cruise lines and local health authorities tackle novel coronavirus (COVID-19)

OZ, a global innovation and disruptive digital technologies consulting company announces Salus, a new mobile solution that will help cruise lines and state and local Florida health authorities tackle novel coronavirus, COVID-19. Each day, over 50,000 guests and crew descend to South Florida from all over the US and the new Salus solution will help prevent guests and crew suspected of having COVID-19 from boarding ships, help detect guests and crew that may have come down with COVID-19 while onboard the ship, and then help facilitate and track containment of these guests and crew, along with cataloging onboard testing and treatment.

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Salus Solution: Integrated Cruise Line Touchpoints
(Managing COVID-19)

  • CRUISE LINE WEBSITE
  • CRUISE LINE WEBSITE
  • RESERVATION INFORMATION
  • RESERVATION INFORMATION
  • GUEST MOBILE APPLICATION
  • GUEST MOBILE APPLICATION
  • EMBARKATION PROCESS
  • EMBARKATION PROCESS
  • SECURE MONITORING
  • SECURE MONITORING
  • LOCATION BEACONS
  • LOCATION BEACONS
  • PASSENGER MANAGEMENT SYSTEM
  • PASSENGER MANAGEMENT SYSTEM
  • CREW MOBILE APPLICATION
  • CREW MOBILE APPLICATION
  • ONBOARD MEDICAL SYSTEM
  • ONBOARD MEDICAL SYSTEM
  • COMPLETE DATA WAREHOUSE
  • COMPLETE DATA WAREHOUSE
  • CONNECTED HEALTH SERVICES
  • CONNECTED HEALTH SERVICES
  • Prevention
  • Detection
  • Containment
  • Testing Treatment

CRUISE LINE WEBSITE

Embedded Salus chatbot in the booking workflow asks guest-specific, COVID-19 screening questions.

For example:
- Are you exhibiting flu-like symptoms such as a coughing, raised temperate, fever, trouble breathing or body aches?
- Have you or your family or friends encountered someone diagnosed with COVID-19 in the last 15 days?”

These answers will be stored in a secure database and added to their guest profile through a ML model used to determine the risk of the guest.

RESERVATION INFORMATION

After the risk score of the guest is determined using the ML model, Salus stores the information in their guest profile and updates the reservation system accordingly.

GUEST MOBILE APPLICATION

Two days prior to the guest arriving to the ship, Salus will educate them on the new COVID-19 protocol. Then, they will be prompted to upload their current temperature and respond to travel and health questions.

The data provided by the guest will enhance the ML model and update their initial risk score.

EMBARKATION PROCESS

The guest’s body temperature and additional visual observations are used to calculate and assign a Salus guest boarding traffic-light category:

Green: Board
Yellow: Board, but Closely Monitor Onboard
Red: Cannot Board, Port Containment and Notify Local Health Authorities

Once the category is determined, the “Notification Workflow” is solidified and sent to Health Services.

SECURE MONITORING

In addition to the infrared cameras that pin-point the guests’ temperatures as they board, the Salus application connects cameras that monitor guests showing symptoms and update the ML model, alerting the crew to act if necessary.

LOCATION BEACONS

Incorporating location tracking, Salus powers location beacons that track the cruise population and allows the crew to monitor potential exposures.

PASSENGER MANAGEMENT SYSTEM

The Salus application compiles all information gathered on individual guests—from boarding and throughout the cruise journey—and stores the data as part of their individual record in the Passenger Management System, easily managed by the designated crew.

CREW MOBILE APPLICATION

Salus will trigger an alert to the Crew Mobile Application if our ML model pinpoints anything that would prompt the crew to take action.

ONBOARD MEDICAL SYSTEM

The Crew Mobile App and the Passenger Management System are connected through Salus. Similarly, Salus connects these with the medical system onboard, and this generates the protocol and procedures for the crew and medical team to take. For example, which rooms are assigned for containment.

COMPLETE DATA WAREHOUSE

In total, Salus collects and connects millions of data points. These points are assets that are kept as part of the guest record. This data will be used for planning and containment management.

CONNECTED HEALTH SERVICES

After infrared temperature detection, wellness screenings, location beacons, and more, Salus combines the data points into the individual guest profile. Post-cruise, all data will be shared with Health Services as the guest disembarks.

Salus Architecture

  • 1. The booking process begins with potential guests searching the cruise company website, or they call the sales-call center for booking assistance.
  • 2. Brand websites are an excellent data capture point. However, post-COVID-19, a new set of protocols and questions need to be considered to help drive prevention.
  • 3. Incorporating a chatbot into the booking process will help streamline and capture information related to COVID-19. Those communications can be done via APIs.
  • 4. Data obtained by the bot will be stored in a secure database with AES 256-bit encryption.
  • 5. The Salus AI machine learning model will execute and evaluate the risk for individual guests.
  • 6. The risk score is sent to the reservation system, using API, to be appended as part of the guest’s record.
  • 7. The Salus Mobile add-on will be installed in the Guest Mobile Application, and two days before sailing, the mobile app will send a notification to the guest to complete the following steps: 1) take body temperature 2) input latest travel information 3) respond to COVID-19 related questions. Those answers will be sent using API to Salus.
  • 8. The Salus AI model will re-execute with the new data and provide an updated risk score. The new score will be sent using API to the reservation system.
  • 9. At the point of embarkation, infrared cameras will monitor guests’ current body temperatures and provide the checking administrator with the risk profile. If a red-risk category triggers, the guest will be taken to a special “containment” area for testing.
  • 10. All information pertaining to guests deemed otherwise healthy or labeled “to be monitored” will be saved in the ship’s PMS during the voyage.
  • 11. Containment triggers will notify the Crew Mobile Application to be managed. Then, the application will direct the crew to initiate the COVID-19 containment procedure and update the onboard medical system and team.
  • 12. Post-cruise, data from the voyage will be sent to the Datawarehouse, including all risk profiles and data pertaining to containment events. All communication between Salus and the cruise line applications will be done using API.
  • 13. If a containment event occurred, data will be provided to the health services organization, via API, with a file structure that supports HL7.

Key Cruise Line Demographics

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