OZ Digital, LLC

How AI is Revolutionizing the Way We Explore the World

How AI is Revolutionizing the Way We Explore the World

By Paul J. Bailo, Chief Transformation Officer Travel has always been synonymous with adventure—but in today’s digital age, artificial intelligence (AI) is injecting a new level of excitement into our voyages. From planning and booking to the travel experience itself, read on to learn how AI is revolutionizing the way we explore the world. Personalized […]

The New Landscape of Loyalty

The New Landscape of Loyalty

In today’s digital-driven hospitality market, forming a lasting bond with guests has transcended beyond merely offering a bed for the night. The hotel loyalty program has matured into a sophisticated, experience-driven model at the heart of this evolving relationship. The Evolution of Guest Expectations Today, travelers weave intricate narratives with their actions. Every swipe, click, and review […]

Dynamic Pricing: The Game-Changer in Modern Hospitality

Dynamic Pricing: The Game-Changer in Modern Hospitality

Picture this: The renowned Miami Music Festival season is fast approaching, and it’s throwing Maria, a hotel manager in the city’s heart, a curveball. With rooms either staying unsold due to high prices or quickly booking out at low rates, she recognized a pressing issue: outdated static pricing couldn’t keep up in the digital age. It became […]

Demystifying Customer Behavior with AI in the Hospitality Industry

Oz Digital Consulting Demystifying Customer Behavior with AI in the Hospitality Industry

Navigating the complexity of customer behavior in the hospitality industry is like trying to find the proverbial needle in a haystack. Luckily, Artificial Intelligence (AI) has emerged as a potent tool to help companies make sense of this maze and revolutionize the way they understand, interact with, and retain their customers. AI works by simulating […]

Using the Power of Reward Programs to Boost Customer Retention

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Just as a steaming cup of coffee or a mouth-watering appetizer can transform a mundane moment into a delight, customer loyalty programs from brands such as Starbucks and TGI Fridays are transforming the consumer market landscape. Their secret recipe? Personalization, operational efficiency, and convenience blended to perfection. The ingredients: An Exclusive Experience. Starbucks stirs up a winning formula with […]

The Next Generation Meets Meal Prep


Imagine this.   You’re braving the final frontier of space aboard the USS Enterprise as rendered in Star Trek: The Next Generation—arguably the greatest iteration of the series—and everyone is in their lane: Captain Jean-Luc Picard is engaged in yet another friendly debate with the benevolent Q, Data is tracing his lineage back to intelligent […]

AI adds a touch of magic to table turnover

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Wouldn’t it be magical if every dining experience was coordinated with the same care, consideration, and efficiency as “Be Our Guest” from Disney’s Beauty and the Beast? While a far cry from enchanted anthropomorphic objects,  Let us Nudge brings a robust level of automation to any restaurant style with their artificially intelligent (AI) seating software […]

Multibillion-dollar business serves a new spin on automation


Beyond automation from the likes of ChatGPT and DALLE lies something closer to the ingenuity of Henry Ford. It’s no mystery that the assembly line’s secret sauce for success was opportunity—born of efficiency and optimization. By re-channeling the energy of his workers into specialized areas of production and continually maintaining the product’s forward momentum, Ford could bring a Model T […]