"Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves."

- Steve Jobs, 1955 - 2011

Talking About Digital Experts, Meet the Innovation Masters

Amjad Shamim, CEO at OZ

Amjad Shamim

Chief Executive Officer

Amjad is responsible for working with the executive leadership of OZ to formulate and execute strategies to enable our Clients to relentlessly focus on enhancing their Customer Experience (CX) in order to attain maximum and measurable business impact. He held leadership positions at Care Centric, a large publicly traded software company in healthcare, and Xcelerate, an eCommerce consulting company (acquired by Razorfish).

He has been recognized with several awards, including being named a Broward County Ultimate CEO by the South Florida Business Journal, CEO of the Year by Tech America, and a Crystal Award winner for promoting diversity.

OZ Leadership | Asad Shamim | Founder

Asad Shamim


Asad is one of the founders of the company. He is the leader of the highly successful sister company, Jet Health Solutions, which focuses on providing transformative solutions to the healthcare/insurance industry.

Ric Cavieres

EVP, Markets and Consulting

Ric is passionate and relentless in helping his clients become industry leaders in Customer Experience (CX) through digital reimagination. He leads OZ’s markets and consulting, services and solutions groups that drive CX Design Thinking leveraging the digital building blocks of RPA, Analytics & AI, IoT and Innovation Labs.

Previously, he was a Partner at the big 4 firms EY, PwC/IBM and Capgemini where he drove digital innovation consulting and solutions in Design Thinking, Analytics & AI. He is a recognized CX thought leader and speaker, receiving industry recognition as a PharmaVOICE 100 honoree.

Linda Haury

VP, Chief Marketing Officer

Linda is a marketing leader and innovator who has helped shape the industry rapid refocus from the brand to the customer experience. Previously, she held marketing leadership positions at Johnson Controls, Citrix and DataCore. She is recognized as a marketing, communications, and CX thought leader and industry speaker.

Colleen Taylor

VP, Operations

Colleen is in charge of overall operations for OZ. Her focus is to enhance the experience for our employees and suppliers/partners while improving operational efficiency. Her background includes consulting, quality assurance, technical writing, project management, systems implementation and training for major technology vendors in the financial and healthcare industries. Colleen has a passion for quality and has led and implemented operational initiatives at a wide range of companies including Metavante, CareCentric, and Xcellerate.

Murray Izenwasser

VP of Consulting, Design Thinking

Murray’s role is to understand our clients’ businesses and then determine the best strategies and customer experiences to drive their businesses using all of the real world, digital, marketing, and commerce tools available. He takes an approach that encompasses all aspects of an organization: their executive vision, markets, customers and products, and seek out opportunities to create programs that achieve business goals.

Prior to OZ, he has held senior positions with some of the world’s largest digital agencies, including both Razorfish and Sapient, and co-founded a successful digital engagement and technology agency for 7 years. He began his career at what is now Accenture.

Murray is a frequent speaker at marketing/technology/industry events. He has organized and hosted sold-out OZ events including the Digital Transformation Forum and the Future of Healthcare Forum.

OZ Leadership | Imran | RPA

Imran Sabir

Consulting, Automation Lead

Imran has over 20 years of experience architecting, designing and building enterprise-level applications. He has delivered numerous successful projects for multiple fortune 500 companies and has been instrumental in leading client-facing RPA and IA projects at OZ. He is a MuleSoft Certified Architect and a MuleSoft Certified Developer. Imran strives to deliver the best quality of work and believes in providing the best value to clients of any work he engages in.

Sal Cardozo

VP of Consulting, Analytics & AI

Sal is a collaborative leader with extensive experience in the vision, strategy, delivery and support of innovative Data, Analytics and AI solutions that transform the customer experience and align with business outcomes. He is a change agent that helps his clients drive value and create competitive differentiation through the use of analytical solutions that unlock meaningful insights.

Sal is a senior consultant in his field with over 15 years of global consulting experience at Accenture, Cambridge Technology Partners and Capgemini. Sal has a combined 12 years of experience in Data & Analytics leadership positions at ADT and Ryder.

OZ Leadership | Jorge Agnese | Travel and Hospitality

Jorge Agnese

VP of Consulting, Travel & Hospitality

Jorge’s role is to be a trusted advisor to clients in all aspects of their Customer Centric initiatives, to understand their business, their customers, and the industry trends; to drive innovation, growth, and profitability. To clients, Jorge represents all of OZ’s practices in the digital realm, bringing SME’s to the table as needed. At OZ, he represents the Clients’ vision and needs, promoting a healthy partnership between business and technology leaders.

OZ Leadership | Ed Kirchmier | Retail and Consumer Products

Ed Kirchmier

VP of Consulting, Retail & Consumer Products

As a digital innovator, Ed connects not only people but data, trends, and experiences. He goes above and beyond for his clients to collaborate and solve their business pains through a customer lens. Over his 30-year consulting and IT career at Andersen Consulting, AppNet, CommerceOne, Ryder, Carnival Corp. and AAJ Technologies, Ed has maintained a voracious curiosity and love of learning – and brings that learning to his clients.

He brings the depth and breadth of the OZ team to each client interaction with one goal in mind – “wow” the customer. He has served many industries leading companies like Allstate, Apple Computer, Cendant, Burger King, and Royal Caribbean.

Mary Anne Johnson

Director of Marketing

A proven leader with more than two decades of marketing and communications experience, Mary Anne brings a broad array of skill sets to OZ, including customer journey, brand positioning and creative execution and integrated team management.

Spending more than half her career on the advertising agency side of marketing has given her a broad, 360-degree view on how marketing communication strategies are both conceived and executed—as well as a reverence for making the needle move. Mary Anne holds a B.A. in Business Administration from the University of Central Arkansas, and she was nominated for the Athena Award, given to outstanding female business professionals in South Florida.

OZ Digital - Leadership - Katy Tucker

Katy Tucker

Director of Business Development

Katy Tucker is the Director of Business Development for the Public Sector at OZ. She exceeds in building and maintaining client relationships, managing risks, and has impressive communication- skills she gained through her Business and Hospitality Management studies at Florida State University and in her previous work experiences.

Katy began her career with Marriott and Starwood Hotels in South Florida. Responsible for assuring client satisfaction in local and global corporate sales, Katy thrived in the fast, upscale environment and continued to hone her management skills. A dedicated professional, Katy helps OZ’s clients achieve their goals by providing quality and excellent service delivery to stakeholders.

Merrie Jiordano

Senior Client Executive

Merrie is an engaging and energetic leader with over 20 years of success in business development, consulting, project management, solution sales and strategy. Merrie is passionate about driving positive change, helping people achieve their goals and working on innovative initiatives that make a measurable impact.

Merrie focuses on building client relationships and partnerships for OZ in the Healthcare and Life Sciences industry and she is committed to serving as a valuable resource to our clients and delivering exceptional customer experience. A native of Michigan, Merrie has lived in South Florida for 13 years and her board leadership includes Broward Health Foundation Advisory Board, Junior Achievement of South Florida, Family Promise of South Palm Beach County and Pinion/Special Olympics. She is also a Southeast regional leader with the Healthcare Businesswomen’s Association.

OZ Leadership | Pat Sanchez | OZ Innovation Labs Expert

Pat Sanchez

Innovation Labs Lead

Pat leads the Innovation practice and product development at OZ. His technical expertise focuses on cloud platforms, architecture, enterprise integration, IoT, and design. Pat is a technology evangelist at heart loving all things tech; you can find him geeking out about the latest technologies. He is very active in the community as a blogger and meetup organizer. In his spare time, he likes to tinker with IoT projects as well as hiking, reading and traveling.

OZ is a leading global consulting company whose services and solutions enhance Customer Experience through digital innovation.