Source: Forrester

Customer Experience (CX) is the new brand

Today, 89% of companies compete primarily from the basis of CX

Up from just 36% in 2010

80% of companies believe they deliver “superior experiences”

Only 8% of their customers agree

CX leading companies are outgrowing CX laggards by 14%

CX is powered by Digital

OZ Makes Digital Magic

OZ is CXnew

Design Thinking

Customer Experience is Everything

Design Thinking gets you there

Think Digital

Design Digital

Be Digital

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Robotic Process Automation

The proliferation of IoT has driven an exponential amount of data and the need for RPA and data management that would in turn would build a richer picture of the customer and drive the CX that matters.

Work smarter and faster

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Analytics & AI

The Power to magically transform your customers’ experience.

Taking your customers to the CXnew

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Internet of Things

Sensors. Wearables. Voice Assistants. RFID.

Tracking everything. And everyone.

Make better decisions, faster, and accurately.

50 Billion Connected Devices.

Creating data by the petabyte (which is a huge amount of data).

Welcome to the connected world of things.

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Labs

CX Innovation =
  ∑ (Ideation, Experimentation, Incubation, Prototyping)


Moonshots =
   (CX Innovation)New

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This is the new Customer Experience.

This is CXnew

At OZ we are passionate about helping you transition from your old business model to the CXnew.

We do this through helping you Design Digital Customer Experience Services and Solutions by leveraging Design Thinking, Designed for Mobile and embedded Agile approach. You get these Digital Customer Experience Services and Solutions leveraging our Digital Building Blocks:

OZ Labs offers a creative, hands-on, exploratory environment that allows you to experiment with RPA, IoT, and Analytics and AI, all wrapped in a Design Thinking approach.