While 80% of Companies Believe They Deliver “Superior Experiences,” Only 8% of Their Customers Agree.

• CX leaders are growing three times faster than CX laggards
• 86% of customers are willing to pay more for a great customer experience
• 64% of customers expect real-time assistance regardless of channel
• 52% of customers are less likely to engage with the company because of bad mobile experience
• 25% of customers will defect after just one bad experience

In the last five years, we have transitioned from the Age of Information to the Age of the Customer. Today, customers demand a frictionless experience from the products and services they engage with. They expect personalized, real-time interaction and assistance through any channel but particularly their mobile devices, and they reward companies that provide great experiences and punish those that don’t.

OZ consultants can help you better understand and engage with your customers and employees and develop impactful mobile digital solutions that drive superior customer experiences, emotional connections and revenue to your bottom line.