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Trusted by Industry Leaders

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Latest Industry Trends

Think Tank

2020 IoT Trends

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Case Studies

OZ Leads Midsize Company on a Journey to Modernization and Optimization

Many midsize companies face challenges stemming from growth, organic or via merger, that stress their IT systems, operations and personnel. And while any number of consultants offer their mid-tier cli...

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Thought Leadership

The OZ Innovation Lab: Where Creative Solutions Are Born

The new OZ Innovation Lab is a space that’s part physical, part virtual and completely creative. Its mission — exploring fearlessly and innovating passionately — reveals its commitment to contin...

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Superior Customer Experience (CX) Drives Faster Revenue Growth

Some of Our Partners

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Leading Brands Trust OZ to Develop Lasting Solutions to Complex Problems

See the Difference a Custom-Built Platform Can Make

Chris Reichart Chief Operating Officer
Automated HealthCare Solutions
“We are no longer building something that we will have to change in two years. We can look to the future and have our platform morph into what’s going to be the next cutting-edge product.”
OZ | Testimonial | Client

We Are in the Age of the Customer. That Means Customer Experience (CX) Is Everything.

Improve Customer Experience with OZ
  • CX leading businesses are growing three times faster than CX laggards
  • 86% of customers are willing to pay more for a great customer experience*
  • 64% of customers expect real-time assistance regardless of channel*
  • 52% of customers are less likely to engage with the company because of bad mobile experience*
  • 25% of customers will defect after just one bad experience*

Business has evolved from the Age of Information to the Age of the Customer. Today, customers demand a frictionless experience from the products and services they engage with. Does your brand have the customer experience expertise to keep pace? Our consulting services can be the difference for your customers who expect personalized, real-time interaction and assistance through all channels, particularly their mobile devices. Great customer experience is rewarded with increased customer engagement and sales, while companies that provide poor experiences are punished.

OZ consultants can help you better understand and engage with your customers and employees and develop impactful mobile digital solutions that drive superior customer experiences (CX), emotional connections and revenue to your bottom line.

Industries We Offer Digital Innovation Services For

Travel

Hospitality

Health Sciences

Public Sector

Retail & Consumer Products

Financial Services

High-Tech

Some of OZ’s Awards & Certifications

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OZ is a leading global consulting company whose services and solutions enhance Customer Experience through digital innovation.