AAJ is now OZ
3
Source: Forrester

Customer Experience (CX) is the new brand

Today, 89% of companies compete primarily from the basis of CX

Up from just 36% in 2010

80% of companies believe they deliver “superior experiences”

Only 8% of their customers agree

CX leading companies are outgrowing CX laggards by 14%

CX is powered by Digital

OZ Makes Digital Magic

OZ is CXnew

Design Thinking

Customer Experience is Everything

Design Thinking gets you there

Think Digital

Design Digital

Be Digital

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Robotic Process Automation

The proliferation of IoT has driven an exponential amount of data and the need for RPA and data management that would in turn would build a richer picture of the customer and drive the CX that matters.

Work smarter and faster

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Analytics & AI

The Power to magically transform your customers’ experience.

Taking your customers to the CXnew

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Internet of Things

Sensors. Wearables. Voice Assistants. RFID.

Tracking everything. And everyone.

Make better decisions, faster, and accurately.

50 Billion Connected Devices.

Creating data by the petabyte (which is a huge amount of data).

Welcome to the connected world of things.

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Labs

CX Innovation =
  ∑ (Ideation, Experimentation, Incubation, Prototyping)


Moonshots =
   (CX Innovation)New

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Industries

Travel & Hospitality

Customer Experience is… More than Beds, Meals, and Seats
Financial Services

Superior Customer Experience is Fiscally Responsible
Retail & Consumer Products

Customer Experience Consumes Bricks and Mortar
High Tech

Landing on the Moon was the Experience - That Tech is now Obsolete - We Remember the Experience not the Technology
Life Sciences & Healthcare

Your Patients Are No Longer Patient - The Patient Experience is the Remedy