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Trusted by Industry Leaders

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Latest Industry Trends

Think Tank

2020 IoT Trends

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Case Studies

Wellness Company Fit as a Fiddle After Software Systems Overhaul

There’s nothing worse for the supply chain than having bad numbers, especially if you’re operating with warehouses around the country. “If you’re only right about inventory 99% of the time, it...

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Thought Leadership

2020 Digital Transformation Predictions

We are rapidly moving from a state of piecemeal digital technology adaptation to sweeping digital transformation throughout entire organizations. For many of these companies, improving customer experi...

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Superior Customer Experience (CX) Drives Faster Revenue Growth

Some of Our Partners

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Leading Brands Trust OZ to Develop Lasting Solutions to Complex Problems

See the Difference a Custom-Built Platform Can Make

Chris Reichart Chief Operating Officer
Automated HealthCare Solutions
“We are no longer building something that we will have to change in two years. We can look to the future and have our platform morph into what’s going to be the next cutting-edge product.”
OZ | Testimonial | Client

We Are in the Age of the Customer. That Means Customer Experience (CX) Is Everything.

Improve Customer Experience with OZ
  • CX leading businesses are growing three times faster than CX laggards
  • 86% of customers are willing to pay more for a great customer experience*
  • 64% of customers expect real-time assistance regardless of channel*
  • 52% of customers are less likely to engage with the company because of bad mobile experience*
  • 25% of customers will defect after just one bad experience*

Business has evolved from the Age of Information to the Age of the Customer. Today, customers demand a frictionless experience from the products and services they engage with. Does your brand have the customer experience expertise to keep pace? Our consulting services can be the difference for your customers who expect personalized, real-time interaction and assistance through all channels, particularly their mobile devices. Great customer experience is rewarded with increased customer engagement and sales, while companies that provide poor experiences are punished.

OZ consultants can help you better understand and engage with your customers and employees and develop impactful mobile digital solutions that drive superior customer experiences (CX), emotional connections and revenue to your bottom line.

Industries We Offer Digital Innovation Services For

Travel

Hospitality

Health Sciences

Public Sector

Retail & Consumer Products

Financial Services

High-Tech

Some of OZ’s Awards & Certifications

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OZ is a leading global consulting company whose services and solutions enhance Customer Experience through digital innovation.