The OZ Pharma Summit 2020: The Human Experience (HX) Will Showcase the Latest Digital Innovations Read More
The Realities of VR and AR in the industry - Published in PharmaVoice, June 2019 Read More

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Chris Reichart Chief Operating Officer
Automated HealthCare Solutions
“We are no longer building something that we will have to change in two years. We can look to the future and have our platform morph into what’s going to be the next cutting-edge product.”
OZ Digital | Testimonial | Client

We Are in the Age of the Customer. That Means Customer Experience (CX) Is Everything.

  • CX leaders are growing three times faster than CX laggards
  • 86% of customers are willing to pay more for a great customer experience
  • 64% of customers expect real-time assistance regardless of channel
  • 52% of customers are less likely to engage with the company because of bad mobile experience
  • 25% of customers will defect after just one bad experience

In the last five years, we have transitioned from the Age of Information to the Age of the Customer. Today, customers demand a frictionless experience from the products and services they engage with. They expect personalized, real-time interaction and assistance through any channel but particularly their mobile devices, and they reward companies that provide great experiences and punish those that don’t.

OZ consultants can help you better understand and engage with your customers and employees and develop impactful mobile digital solutions that drive superior customer experiences, emotional connections and revenue to your bottom line.

Industries We Offer Digital Innovation Services For

Retail & Consumer Products



Public Sector


Financial Services


Life Sciences

Some of OZ’s Awards & Certifications

OZ is a leading global consulting company whose services and solutions enhance Customer Experience through digital innovation.