The Salus Solution brings Football Back! – OZ partners with the American 7s Football League (A7FL) Learn More
OZ’s New COVID-19 Mobile Solution, Salus, Garners Press Attention Learn More
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OZ's Ric Cavieres Featured in PharmaVOICE: The Power of the Patient, March 2020 Learn More

We Listen to Your New Normal Needs and Have Responded With a Rafter of New Capabilities and Solutions

The Novel Coronavirus, COVID-19, Pandemic Makes Us Reconsider Everything

How we work, how we interact, how we engage. Words and phrases such as Asymptomatic, Social Distancing and Flattening the Curve have quickly become part of our everyday lexicon, with Remote Working and Virtual Teaming making a comeback. Our business strategy and plans from last week are dated, never mind our annual and quarterly ones. This is a moment in time none of us ever contemplated, never mind experienced. But we as humans are resilient and incredibly quick to adapt. This is our New Normal and we need new business thinking and capabilities to navigate this new reality. And the Digital Human Experience (HX) is the North Star.

We have been working around the clock to develop new capabilities and solutions to address our clients' most pressing ‘new normal’ needs and have found that human-centered experience design combined with digital is the common thread that runs through all of them, in our new reality of remote working.

Trusted by Industry Leaders

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Latest Industry Trends

The C-Suite’s Post-Coronavirus/COVID-19 Mindset

Think Tank

The C-Suite’s Post-Coronavirus/COVID-19 Mindset

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Case Studies

OZ Leads Midsize Company on a Journey to Modernization and Optimization

Many midsize companies face challenges stemming from growth, organic or via merger, that stress their IT systems, operations and personnel. And while any number of consultants offer their mid-tier cli...

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Thought Leadership

Public Sector CX: Why Improving Customer Experience Matters

There is often an unfair perception that the public sector doesn’t prioritize customer experience (CX). You only have to look as far as the...

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Superior Customer Experience (CX) Drives Faster Revenue Growth

Some of Our Partners

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Leading Brands Trust OZ to Develop Lasting Solutions to Complex Problems

See the Difference a Custom-Built Platform Can Make

Chris Reichart Chief Operating Officer
Automated HealthCare Solutions
“We are no longer building something that we will have to change in two years. We can look to the future and have our platform morph into what’s going to be the next cutting-edge product.”

We Are in the Age of the Customer. That Means Customer Experience (CX) Is Everything.

  • CX leading businesses are growing three times faster than CX laggards
  • 86% of customers are willing to pay more for a great customer experience*
  • 64% of customers expect real-time assistance regardless of channel*
  • 52% of customers are less likely to engage with the company because of bad mobile experience*
  • 25% of customers will defect after just one bad experience*

Business has evolved from the Age of Information to the Age of the Customer. Today, customers demand a frictionless experience from the products and services they engage with. Does your brand have the customer experience expertise to keep pace? Our consulting services can be the difference for your customers who expect personalized, real-time interaction and assistance through all channels, particularly their mobile devices. Great customer experience is rewarded with increased customer engagement and sales, while companies that provide poor experiences are punished.

OZ consultants can help you better understand and engage with your customers and employees and develop impactful mobile digital solutions that drive superior customer experiences (CX), emotional connections and revenue to your bottom line.

Industries We Offer Digital Innovation Services For



Health Sciences

Public Sector

Retail & Consumer Products

Financial Services


Some of OZ’s Awards & Certifications

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OZ is a leading global consulting company whose services and solutions enhance Customer Experience through digital innovation.