Author: Emalee Shrewsbury
September 16, 2019

There I stood, confused and frustrated in the middle of the furniture store. Searching for an entertainment center that would not only fit in my new living room but match with maximum storage space. My journey as a buyer was almost complete, but I was stuck between two choices and there was no more selling […]

OZ Digital Blog Post | 4 Ways Digital Innovation is Transforming CX for Hospitality

Author: Jorge Agnese
August 20, 2019

  • customer experience experts
  • customer experience strategy
  • customer experience management

Jorge Agnese Vice President of Consulting – Travel & Hospitality OZ | Digital Consulting Every time we visit a hotel, frequent a restaurant or hop on a plane, we as customers see evidence that the hospitality world is morphing as the use of digital technologies increases. Marriott hotels are experimenting with voice activation so that guests can […]

OZ Digital Blog Post | OZ Continues to Digitally Transform Patient Experience in Healthcare, Joins Several Local Organizations

Author: Linda Haury
August 20, 2019

Linda Haury Vice President and CMO OZ | Digital Consulting Our company name, OZ, may be new, but we have been a part of the South Florida community for over 20 years. Our approach to digital transformation has helped more than 400 Florida-based businesses in a wide range of industries – travel and hospitality, retail, […]

Author: Linda Haury
August 8, 2019

At OZ, we are immersed in digital transformation. We provide innovative technology solutions and services focused on customer experience (CX). Our clients in the travel, life sciences, health care, high-technology, financial services, and retail industries engage with OZ to enhance CX for their customers, or to improve internal processes and business activities, among other things. […]

Author: Jorge Agnese
August 8, 2019

Recent reports have shown that 86% of customers are willing to pay more for better customer experience (CX). It is important to consider the flip side of this too, consumers are very likely to begin doing business with a competitor following a poor customer experience. Customer experience is quickly becoming the number one brand differentiator. This is […]

Author: Ric Cavieres
August 8, 2019

Robotic Process Automation (RPA). Three words when used together have some fearing for their job due to conflation with Artificial Intelligence (AI), while others picture a physical robot! So, what is RPA? Have you ever built a user interface (UI) macro? Congratulations you’ve implemented RPA. Back in the mid-90s, while at university, in Leeds, England, […]

Author: Sal Cardozo
August 8, 2019

Two weeks ago, I attended the 2019 Gartner Data & Analytics Summit in Orlando, Florida. This event is one of the leading conferences in the country for data and analytics practitioners like myself. This year was an extraordinary year to participate. In many ways, it was a different Gartner conference than those I’d attended in […]

Author: Jorge Agnese
August 8, 2019

Imagine this: you are sailing away from the crystal blue, serene waters of the Caribbean, about to dock on land and walk off the cruise ship; your vacation has come to an end. The end of any vacation can be a bit depressing, but it’s made even more so if you’ve experienced poor customer experiences […]


OZ is a leading global consulting company whose services and solutions enhance Customer Experience through digital innovation.