Customer Experience Blog. Learn about the Customer Experience (CX) revolution directly from our experts.

7 minutes reading

Author: Ed Kirchmier
April 14, 2020

I have been consumed by articles reacting to what is now coined the “new normal,” and thought it would be interesting to put timelines together: the coronavirus timeline and my clients’ and industry reaction timeline. Here it is: “I have no way to contact NASA. And even if I could, it’s going to be four […]

4 minutes reading

Author: Mark Pullen
March 30, 2020

In recent weeks, most wanderlust associated to travel is being curtailed amid the global spread of the novel coronavirus, and it is all having an impact on the travel and hospitality sectors.    These are truly uncharted times, and OZ wants to stand beside our clients as the world navigates COVID-19 together. OZ helps clients assess and develop a future strategy and plan […]

5 minutes reading

Author: Katy Tucker
March 28, 2020

Amid the spread of the novel coronavirus, it’s more vital than ever for the public sector to rely upon technology to share crucial—even life-saving—information with the nation.  OZ is deeply invested in our local community of South Florida, and one of our latest solutions, Immerse, is our small part to try and help protect the people and businesses located […]

4 minutes reading

Author: Ric Cavieres
March 27, 2020

The novel coronavirus, COVID-19, pandemic has made us have to reconsider everything. How we work, how we interact, how we engage. Words and phrases such as Asymptomatic, Social Distancing and Flattening the Curve have quickly become part of our everyday lexicon, with Remote Working and Virtual Teaming making a comeback. Our business strategy and plans […]

1 minute reading

Author: Pablo Gil & Dante Arrighi
February 18, 2020

At the OZ lab, one of our fundamental missions is to help ideate and solve problems that benefit our clients. However, there are times that we take a pause and pick a problem that we feel passionately about and makes us think about how we can positively impact the world. The OZ Greenhouse is based […]

OZ-Blog-Superbowl-Tech 5 minutes reading

Author: Pat Sanchez
January 21, 2020

The Big Game is big business. Americans spend close to $15 billion annually on football watching parties, or just over $81 per person. Fans who actually attend the biggest football game of the year shell out even more. The event generated $450 million for Minnesota in 2018, and $400 million for Atlanta in 2019. It’s […]

7 minutes reading

Author: Ric Cavieres, Murray Izenwasser, Imran Sabir
December 3, 2019

The end of another year – and decade – provides the perfect time to reflect on what digital technologies will continue to transform customer experience (CX) for the kickoff of 2020. We gathered a handful of our experts and asked them to share their thoughts on what is on the horizon for the new year. […]

5 minutes reading

Author: Mark Pullen
November 22, 2019

For such an old-fashioned industry, travel has sure come a long way. The technology we have at our fingertips today to enhance and promote travel options and engage and delight travelers is a wonder. From mobile check in to virtual reality tours; from app-controlled room thermostats to facial recognition room entry. Technology is growing by […]


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OZ is a leading global consulting company whose services and solutions enhance Customer Experience through digital innovation.