Despite being the third largest furniture retailer in the United States with more than billion dollars in revenue, Rooms To Go was struggling with outdated legacy systems and subpar customer service. As growth outpaced their system capabilities, a series of issues arose:
Rooms To Go needed more intuitive, agile, and a faster set of systems and processes—including adequate resources—to detect fraud, mitigate risk, and increase revenue.
OZ implemented a microservices architecture using REST APIs to revamp the retailer’s systems and processes. In addition, OZ helped them staff up with highly skilled, Microsoft-certified experts. By deploying robust APIs to integrate the front- and back-end legacy order processing systems, integrating existing order APIs into a new SaaS system, and including an intelligent error handling and retry mechanism to eliminate lost orders, the new architecture guarantees seamless delivery between systems.
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