Property & Casualty Insurance
Property & Casualty Insurance

Attention Property & Casualty Insurers: Outdated processes are KILLING your profit and WASTING employees' time on tasks a computer can do....


Health Sciences
Health Sciences

The healthcare and life sciences landscape has changed significantly in the last few years. This has led to a fundamental shift from the era of Life Sciences into an era of Health Sciences. OZ calls this the Human Experience (HX). The first shift was to a patient-centric model, built on value-based care and outcomes. The industr...


Financial Services
Financial Services

The financial services industry today is virtually unrecognizable from what it was just 20 years ago. In the past, people physically opened accounts, manually deposited checks, took out loans at a bank branch and relied on a human broker to buy insurance and trade stocks. Not anymore. Just as the internet knocked down the walls of retailers, it has wildly transformed the way banks and insurers transact with customers. Today...


Travel
Travel

Travel can be stressful for even the most experienced, but digital technology is removing the pain — and even adding a little fun to the process. These days, travelers can research an airline, train or cruise online, where they can take virtual tours of the cabin prior to booking and receive personalized r...


Hospitality
Hospitality

Hotels, resorts and restaurants can use a myriad of digital technologies to create emotional and memorable customer experiences that go far beyond just sleep, food and relaxation. Leading-edge hospitality companies are using customer data in four key areas: personalization, communication, Service Automation and marketing. Imagine how your property’s guests would feel if you could predict their every need before they articul...


Public Sector
Public Sector

Citizens often turn to government agencies at critical or pivotal moments in their lives — births, deaths, marriages, or the purchase of a home or vehicle. We are often at our most vulnerable at these times, underscoring the great need for competence, efficiency and empathy on the other side of the counter. Hiccups and delays are all the more frustrating during major life events when timeliness and accuracy are critical. Thanks to online retail and banking, today’s citizens a...


Retail & Consumer Products
Retail & Consumer Products

Twenty years ago, the internet turned retail on its head. Some brick-and-mortar stores struggled to compete with e-tailers as more shoppers discovered they’d rather order goods from the comfort of their homes than drive to the mall. The term “omnichannel” sprang up as companies strived to provide customers with a seamless experience, whether they’re shopping on desktop or mobile, over the phone or within the walls of a s...


High-Tech
High-Tech

We used to think of technology as the solution, rather than the enabler. More memory, more speed, more storage — this was how we measured progress. That is until Apple visionary Steve Jobs forced a paradigm shift, making the customer’s experience the end goal, with technology playing a supporting role. Without this fundamental customer experience shift, we would all be using an iteration of the Blackberry today rather tha...


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OZ is a leading global consulting company whose services and solutions enhance Customer Experience through digital innovation.