OZ Drives Timeshare’s CX and $12 Million Net Income

A nationally recognized Timeshare was missing revenue opportunities due to inefficient marketing technologies and the lack of a 360-degree view of their customer. Their sales and marketing stack included eight disparate sources that needed to be combined into one streamlined marketing, CRM and reporting system. OZ, using a design thinking approach, OZ increased revenue $1M per month by building a customized solution that converted more leads into opportunities, and empowered employees to enhance the customer experience and drive revenue.

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OZ is a leading global consulting company whose services and solutions leverage Intelligent Automation to accelerate processes and provide detailed business insights.