Customer Experience Blog. Learn about the Customer Experience (CX) revolution directly from our experts.

5 minutes reading

November 22, 2019

For such an old-fashioned industry, travel has sure come a long way. The technology we have at our fingertips today to enhance and promote travel options and engage and delight travelers is a wonder. From mobile check in to virtual reality tours; from app-controlled room thermostats to facial recognition room entry. Technology is growing by […]

6 minutes reading

September 23, 2019

With today’s focus on Customer Experience (CX) and the presence of e-commerce giants like Amazon and Wayfair, it’s never been easier to window shop, compare prices or easily place an order for your furniture to be delivered directly to your home. While retailers close shop left and right, one would think the future of furniture […]

3 minutes reading

September 16, 2019

There I stood, confused and frustrated in the middle of the furniture store. Searching for an entertainment center that would not only fit in my new living room but match with maximum storage space. My journey as a buyer was almost complete, but I was stuck between two choices and there was no more selling […]

OZ Digital Blog Post | 4 Ways Digital Innovation is Transforming CX for Hospitality 5 minutes reading

August 20, 2019

Sal Cardozo VP of Consulting, Analytics & AI OZ | Digital Consulting Every time we visit a hotel, frequent a restaurant or hop on a plane, we as customers see evidence that the hospitality world is morphing as the use of digital technologies increases. Marriott hotels are experimenting with voice activation so that guests can ask an […]

OZ Digital Blog Post | OZ Continues to Digitally Transform Patient Experience in Healthcare, Joins Several Local Organizations 3 minutes reading

August 20, 2019

Our company name, OZ, may be new, but we have been a part of the South Florida community for over 20 years. Our approach to digital transformation has helped more than 400 Florida-based businesses in a wide range of industries – travel and hospitality, retail, life sciences and health care, financial services, and high-tech. Life […]

2 minutes reading

August 8, 2019

At OZ, we are immersed in digital transformation. We provide innovative technology solutions and services focused on customer experience (CX). Our clients in the travel, life sciences, health care, high-technology, financial services, and retail industries engage with OZ to enhance CX for their customers, or to improve internal processes and business activities, among other things. […]

3 minutes reading

August 8, 2019

Recent reports have shown that 86% of customers are willing to pay more for better customer experience (CX). It is important to consider the flip side of this too, consumers are very likely to begin doing business with a competitor following a poor customer experience. Customer experience is quickly becoming the number one brand differentiator. This is […]

3 minutes reading

August 8, 2019

Robotic Process Automation (RPA). Three words when used together have some fearing for their job due to conflation with Artificial Intelligence (AI), while others picture a physical robot! So, what is RPA? Have you ever built a user interface (UI) macro? Congratulations you’ve implemented RPA. Back in the mid-90s, while at university, in Leeds, England, […]

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OZ is a leading global consulting company whose services and solutions enhance Customer Experience through digital innovation.