5 minutes reading

Simplify and Automate Insurance Processes Through RPA

June 29, 2021

It wasn’t long ago that Robotic Process Automation services were considered possibilities of the future, not the tools of leading businesses today. Particularly in the insurance industry, having workers capable of performing repetitive tasks reliably and accurately is essential for keeping bottom-line performances optimized. Such tasks are ideal for RPA (Robotic Process Automation), which is why leading insurance agencies and claims processors have smartly harnessed their mundane, continuous procedures to RPA. 

The returns from simplified and automated insurance processes clearly demonstrate that the future is here and now, completely capable of improving operations at embarrassingly low costs.

RPA: The Foundation for Automated Insurance Processes

Part of the elegance of RPA is the fact that, unlike scenes from science fiction movies or books, robotic process automation does not require a machine constructed to look and act like its human counterparts. The fact of the matter is that RPA typically grabs repetitive, manual tasks which are both time-consuming and subject to human error (often at great cost to the operating company) and performs them quickly and accurately at its own station.  

It only requires software to make this happen, and it can tirelessly perform its job, 24 hours a day and seven days per week if necessary.

The larger implication of integrating RPA within a P&C insurance operation is the freeing up of workforce, who are no longer faced with endless mundane tasks. This liberating act affirms real team potential. As a result, workers can take on work with growth potential and demonstrate their ability to grow and evolve in tandem with the needs and demands of the company.

Proving the Value of Automated Insurance Processes

Customers and employees achieve higher levels of satisfaction because processes are streamlined. Automation delivers measurable results, and when paired with data analytics and dashboard screens, it allows managers a quick way to track progress. 

Some of the results that insurers report are:

  • Acceleration of Essential Processes – Claims management, onboarding, and other core processes get top priority treatment while freeing up valuable employee talents and skills.
  • Easy Deployment of Customer-Focused Strategies – Customer care often entails ongoing outreach, all of which can be effectively managed and operated by properly setting up RPA systems.
  • Detection and Elimination of Potential Fraud According to the FBI, insurance fraud costs as much as $40 billion per year. Smart insurers can deploy RPA to better oversee common practices resulting in fraud and are empowered to put strong and permanent halts on them.
  • Strengthening of Industry Compliance – Proper management of compliance procedures becomes automated, removing the possibility of human error. 

Thanks to streamlined operations and employees unburdened by tiresome, repetitive jobs, automation is providing accuracy, greater bandwidth, and an opportunity for creative thinking.

Migrating from Manual Tasks to RPA 

The migration process can be handled incrementally, making results more easily identified. Before beginning, organize priorities with stakeholders to gather input. When everyone is in agreement, the transition will be simple, smooth, and successful in as short a period of time as possible.

  • Identify Transformation Opportunities – The first step requires a long and fresh look at current operations with an eye to identifying those tasks as ideal candidates for automation.
  • Establish Realistic RPA Budget – Remember that an effective RPA strategy more than pays for itself, which must be factored in when determining your initial investment in your own company’s RPA process.
  • Analyze RPA Solutions – Deciding upon the right RPA solution also entails studying the different features and benefits being offered by each RPA solution and selecting the strategy which best fits your unique needs. 
  • Create Automation Strategy – A specific flowchart outlining the best way to achieve total automation transformation can help to identify where to begin and what paths to follow for a solid and successful outcome. 
  • Develop Pilot Case – Dry runs can be incredibly instructive and revealing, while also allowing the RPA designers to see their strategy in a trial action before handing over full reins of the business operation.

Many operations feel more comfortable collaborating with seasoned experts in RPA. Such relationships always pay off for firms who have a basic understanding of robotic process automation but want to ensure that their rollout covers all points and generates an instant ROI. 

OZ is a digital transformation leader specializing in collaboration with businesses that want immediate benefits. Learn how OZ RPA and AI Services can help you develop automated insurance processes with a robust RPA working behind the scenes.  

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OZ is a leading global consulting company whose services and solutions leverage Intelligent Automation to accelerate processes and provide detailed business insights.