Everchanging consumer expectations and savvy technologies are revolutionizing the travel and hospitality experience at a rapid pace. To keep up, it is essential for businesses to make the customers king. Our VP of Consulting for Travel and Hospitality, Jorge Agnese, offers insight on how to ensure your customer experience is top-notch, with the use of emerging technologies. Read Jorge’s interview on North Palm Beach Life: linked here. The article can also be found on Cruise Crazies (here) and All Things Cruise (here).