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The Digital Wizards at OZ Are Making Customers King

Author: Ed Kirchmier
July 26, 2019

Everchanging consumer expectations and savvy technologies are revolutionizing the travel and hospitality experience at a rapid pace. To keep up, it is essential for businesses to make the customers king. Our VP of Consulting for Travel and Hospitality, Jorge Agnese, offers insight on how to ensure your customer experience is top-notch, with the use of emerging technologies. Read Jorge’s interview on North Palm Beach Life: linked here. The article can also be found on Cruise Crazies (here) and All Things Cruise (here).

Ed Kirchmier, VP of Consulting, Retail and Consumer Products at OZ

OZ | VP of Consulting, Retail & Consumer Products

For Ed, customers are never an afterthought — they should be the only thought. A 30-year veteran in consulting and IT, he has helped many retail and consumer companies, including Apple, enhance CX and drive profits by connecting people, data and trends.

Ed previously led teams at Andersen Consulting, AppNet, CommerceOne, Ryder System, Inc. and Carnival Corp. and has worked with some of the biggest names in business, such as Allstate, Cendant, Burger King and Royal Caribbean.

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OZ is a leading global consulting company whose services and solutions enhance Customer Experience through digital innovation.