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CX is about more than metrics


In our tech-driven marketplace, the details of what constitutes great customer service change at a dizzying pace. Yet, there are some fundamentals that do not shift.

That is the takeaway from a fascinating recent Forbes symposium, 15 Ways Tech Teams Can Help Companies Provide an Outstanding CX, featuring a distinguished panel including OZ Chief Solutions Officer and Forbes Technology Council member Emmanuel Ramos.

Ramos’ advice?

“Don’t just think about the customer; don’t just ask the business about customer needs; don’t just survey the customer; and don’t just follow metrics. Ask yourself how you would approach this technology solution if you were on the receiving end as a customer. How would you enhance the digital and physical touchpoints if you were the customer? As tech leaders, we must be the customer.”

OZ Digital Consulting is here to provide the best solutions and advice for your business needs. From data analytics, enterprise integration, and intelligent automation, web/mobile applications, Cloud and IT services—we have the expertise to make sure that your transition is seamless. Let us be your guide in this digital journey–-contact us today for a consultation!