Elevating Passenger CX With a Suite of Mobile Apps
A large Cruise Line wants to enhance their guests’ Customer Experience (CX) by providing a seamless way to order and receive food and drink. OZ is digitally transforming their ordering process for their guests, while streamlining back-end staff operations. OZ is building a suite of mobile “interaction” apps for passengers, servers and preparers utilizing Design Thinking, Data Services and IoT to enhance the overall ordering process. The mobile apps will also provide the ability to collect data and use analytics to predict guest order behavior and create a more personalized guest experience.